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For Companies At a Glance
- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M Group, a leader in sustainable fashion with diverse brands.
- Benefits: Enjoy flexible hours, staff discounts, and global development opportunities.
- Why this job: Be part of a dynamic team focused on growth, inclusivity, and customer satisfaction.
- Qualifications: Management experience in customer service and a passion for people and profitability required.
- Other info: Availability includes weekends; no cover letters needed to apply.
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
Job Description
This is a permanent position offering 39 hours per week. The role is based in our Castle Lane store.
As a Department Manager, you will oversee a department to support the sales and profit of the store, and work with your team to deliver a Customer First Experience.
Key responsibilities:
- Lead with a vision to provide the best experience for colleagues and customers
- Evaluate team performance, provide feedback, and support development and training for succession planning
- Analyze and follow up on sales and profit KPIs for your department
- Ensure health & safety, legal, and security standards are met according to H&M standards and local laws to guarantee safety for employees and customers
Qualifications
We are looking for candidates who have:
- Management experience in a customer-facing environment
- Previous experience leading and managing teams
- A passion for profitability and people
- A customer-first mindset
Additional Information
Availability is fully flexible, including weekends, 7 days a week.
Benefits
We offer attractive benefits across H&M Group, including extensive development opportunities worldwide. All employees receive a staff discount card valid on all H&M Group brands in stores and online, including H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Employees are also part of the H&M Incentive Program – HIP. Further details are available on our website.
Additional local perks and benefits vary by employment type and country.
Inclusion & Diversity
H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We value a workforce that reflects a variety of experiences and ideas, which positively impacts our approach to challenges and customer relations. We aim for a fair recruitment process and kindly ask applicants not to include cover letters, as they may introduce unintentional biases.
Company Overview
H&M Group comprises brands like H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our mission is to drive meaningful growth and promote sustainable lifestyles through fashion. We invite you to learn more about us and join us in reshaping the industry.
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Department Manager - Castle Lane employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Castle Lane
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare specific examples from your past management experience that demonstrate your ability to lead teams and drive sales. Highlight instances where you improved team performance or enhanced customer satisfaction.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current industry practices can help you discuss how you would implement innovative strategies in the department.
✨Tip Number 4
Be ready to discuss your approach to health and safety standards. Given the importance of these regulations in retail, demonstrating your understanding and commitment to maintaining a safe environment will set you apart.
We think you need these skills to ace Department Manager - Castle Lane
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experience in management and customer service.
Highlight Relevant Experience: In your CV, emphasise your management experience in a customer-facing environment. Provide specific examples of how you've led teams, improved sales, or enhanced customer experiences in previous roles.
Showcase Your Skills: Make sure to demonstrate your passion for profitability and people in your application. Use quantifiable achievements to illustrate your ability to meet KPIs and support team development.
Follow Application Guidelines: Since H&M Group requests not to include cover letters, focus on ensuring your CV is comprehensive and well-structured. Double-check for any spelling or grammatical errors before submitting your application through our website.
How to prepare for a job interview at H&M Group
✨Showcase Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand the Customer First Mindset
H&M values a customer-first approach, so be ready to discuss how you prioritise customer experience in your previous roles. Think of specific instances where you went above and beyond to meet customer needs.
✨Familiarise Yourself with KPIs
Since the role involves analysing sales and profit KPIs, brush up on your understanding of these metrics. Be prepared to discuss how you've used KPIs to drive performance and make informed decisions in your previous positions.
✨Emphasise Flexibility and Availability
The job requires full flexibility, including weekends. Make sure to communicate your availability clearly during the interview, and express your willingness to adapt to the needs of the store and your team.
