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- Tasks: Be the friendly face of our facilities team, managing calls and assisting visitors.
- Company: Join one of the UK's largest Facilities Management companies and make an impact.
- Benefits: Earn £14.42 per hour PAYE or £18.20 per hour Umbrella with flexible temp work.
- Why this job: Great opportunity to develop customer service skills in a dynamic environment.
- Qualifications: Previous experience as a Facilities Helpdesk/Coordinator is essential.
- Other info: Immediate applications are encouraged for this temp role.
My client one of the UKs largest Facilities Management companies are looking for a Facilities Helpdesk/Coordinator in the Basingstoke area. Duties: • Responsible for answering telephone calls and directing calls to the appropriate point of contact • Providing excellent service to clients and listening to enquires and ensuring clients are satisfied with the products we offer • Greeting visitors in a friendly manner and ensuring that they are directed or taken to their meeting location or introduced to their point of contact • Ensuring that visitors sign-in and out on the registration application. In addition, assist-ing visitors with difficulties to use the registration application. This ensures that all building personnel numbers are up to date particularly for security purposes • Ensuring that all new staff members are registered on the registration application • Providing a virtual office service, including assisting with client applications, contract agreements, account set-up and monthly invoicing of client payments • Assisting the Finance Department with outstanding monthly payments owed by contacting the clients on phone and engaging with them to explain their situation, offering solu-tions to those arrears • Providing general administrative support to the HR and Facilities Department • Booking meeting rooms for meetings • Ordering and organising refreshments and tableware for meetings • Scheduling meeting room use for associated Departments, if needed • Raising Purchase requisitions for office supplies • Scheduling mail pick-ups and distributing incoming mail and franking outgoing mail • Provide a Front of house service by maintaining the Reception area as a welcoming space, ensuring that all certificates are in place • Organising and scheduling of the reception rota • Reporting maintenance requests • Overseeing that the cleaner’s job is well done This is a temp role paying £14.42 per hour PAYE or £18.20 per hour Umbrella. Previous experience as a Facilities Helpdesk/Coordinator is essential. If you deem yourself suitable for this position, please apply Immediately
Facilities Helpdesk/Coordinator - Basingstoke employer: Anderselite
Contact Detail:
Anderselite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk/Coordinator - Basingstoke
✨Tip Number 1
Familiarize yourself with the specific duties listed in the job description. Understanding the responsibilities, such as managing calls and providing excellent client service, will help you demonstrate your relevant experience during the interview.
✨Tip Number 2
Highlight any previous experience in facilities management or administrative roles. Be ready to discuss how you've successfully handled similar tasks, like scheduling meetings or assisting clients, to show that you're a great fit for the role.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves greeting visitors and answering calls, think of examples where you've effectively communicated with clients or colleagues to resolve issues or provide assistance.
✨Tip Number 4
Research the company and its values. Being knowledgeable about the organization will allow you to align your answers with their mission and demonstrate your enthusiasm for working with them during the interview.
We think you need these skills to ace Facilities Helpdesk/Coordinator - Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and customer service. Emphasize any previous roles where you handled inquiries, managed reception duties, or provided administrative support.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to provide excellent client service and manage multiple tasks efficiently.
Highlight Relevant Experience: In your application, clearly outline your previous experience as a Facilities Helpdesk/Coordinator. Provide examples of how you've successfully managed client interactions, scheduled meetings, and supported administrative functions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Anderselite
✨Showcase Your Communication Skills
As a Facilities Helpdesk/Coordinator, you'll be the first point of contact for clients and visitors. Make sure to demonstrate your excellent communication skills during the interview. Practice active listening and articulate your thoughts clearly.
✨Highlight Relevant Experience
Since previous experience in a similar role is essential, prepare specific examples from your past jobs that showcase your ability to handle inquiries, manage administrative tasks, and provide excellent customer service.
✨Familiarize Yourself with the Role's Duties
Review the job description thoroughly and understand each responsibility. Be ready to discuss how your skills align with tasks like managing visitor registrations, scheduling meetings, and assisting with finance-related queries.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
