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- Tasks: Create a warm welcome for guests and ensure a memorable experience.
- Company: Nobu Hotels blends modern luxury with Japanese tradition, offering exceptional hospitality.
- Benefits: Enjoy discounted stays, wellness perks, and exciting career progression opportunities.
- Why this job: Join a vibrant team that values creativity and delivers top-notch service.
- Qualifications: Minimum 1 year in guest services or receptionist role required.
- Other info: Be part of a dynamic culture with annual social events and mental health support.
The predicted salary is between 28800 - 43200 £ per year.
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Job Title: VIP Experience Ambassador
As a VIP Experience Ambassador, you will be responsible for creating a warm and welcoming first impression for our guests. Your tasks will include, but are not limited to:
- Creating a warm, welcoming, and lasting impression for our guests.
- Checking in and checking out guests in a personable manner.
- Providing genuine, attentive, and friendly service to reflect Nobu standards.
- Answering questions regarding check-in/check-out times, room availability, hotel services, etc.
- Having thorough knowledge of OPERA to ensure all guest information is captured.
- Anticipating guests\’ needs and providing a personalized, crafted experience.
- Striving for excellent guest reviews at all times.
- Feeling empowered to make decisions that enhance the guest experience or resolve complaints.
- Being an ambassador for Nobu, embodying our values and commitment to our teams.
Benefits of Joining Our Team
- Two hotel-wide social events annually, including Employee Awards night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities for career progression within our hotel and the wider portfolio
- Access to innovative learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days based on length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverages
- Free meals while on duty
Experience Requirements
- Minimum 1 year experience in guest services or a receptionist role
Nobu Hotels seamlessly blend modern luxury with minimal Japanese tradition into a lifestyle hotel concept. Featuring cutting-edge design and stunning spaces, Nobu Hotels offer remarkable hospitality and unparalleled experiences. Founded by Chef Nobu Matsuhisa, Robert De Niro, and Meir Teper, the Nobu Hotels concept combines exquisite cuisine, innovation, and creativity.
Nobu Hotel London Portman Square offers 249 guest rooms and suites, along with a Nobu restaurant, ballroom, and meeting spaces, all designed by London-based architecture and interior design firm David Collins Studio, in collaboration with Make Architects.
We seek individuals who embody our core values: Kokoro, Smile, Family, and Crafted. Share our passion, deliver quality results, and be courageous to be different and creative within your field.
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VIP Experience Ambassador employer: Nobu Hotel Portman Square
Contact Detail:
Nobu Hotel Portman Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Experience Ambassador
✨Tip Number 1
Familiarise yourself with Nobu's core values: Kokoro, Smile, Family, and Crafted. When you understand these principles, you can better demonstrate how you embody them during your interactions, which is crucial for a role focused on guest experience.
✨Tip Number 2
Gain a solid understanding of OPERA, the hotel management software mentioned in the job description. If you have prior experience with similar systems, be ready to discuss how you can quickly adapt and leverage your skills to enhance guest services.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific instances where you went above and beyond for a guest or resolved a complaint effectively, as this will highlight your ability to create a warm and welcoming atmosphere.
✨Tip Number 4
Research Nobu Hotels and their unique blend of modern luxury and Japanese tradition. Being knowledgeable about the brand will not only impress during interviews but also help you align your approach to guest experiences with their standards.
We think you need these skills to ace VIP Experience Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a VIP Experience Ambassador. Familiarise yourself with Nobu's values and how they reflect in guest services.
Tailor Your CV: Highlight your relevant experience in guest services or receptionist roles. Use specific examples that demonstrate your ability to create a welcoming atmosphere and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Nobu's brand. Mention how your personal values align with Nobu's core values: Kokoro, Smile, Family, and Crafted.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nobu Hotel Portman Square
✨Showcase Your Warmth
As a VIP Experience Ambassador, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your interpersonal skills and warmth by engaging with the interviewer in a friendly manner. Share examples of how you've made guests feel special in previous roles.
✨Know Your Stuff
Familiarise yourself with OPERA and other relevant systems before the interview. Being able to discuss how you’ve used technology to enhance guest experiences will show that you're prepared and knowledgeable about the role's requirements.
✨Anticipate Needs
Highlight your ability to anticipate guests' needs. Prepare scenarios where you successfully identified and addressed a guest's request before they even had to ask. This will illustrate your proactive approach to customer service.
✨Embody Nobu's Values
Research Nobu's core values: Kokoro, Smile, Family, and Crafted. Be ready to discuss how you embody these values in your work. Sharing personal anecdotes that reflect these principles will resonate well with the interviewers.
