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- Tasks: Join the matchday safety team in a fast-paced control room environment.
- Company: Aston Villa is a renowned football club dedicated to delivering world-class events.
- Benefits: Flexible hours, exciting matchday experiences, and a chance to work with a passionate team.
- Why this job: Be part of a dynamic team ensuring safety and enjoyment for all guests at events.
- Qualifications: Must hold an SIA CCTV license and have experience in busy control room operations.
- Other info: Ideal for proactive self-starters who thrive in fast-paced environments.
The predicted salary is between 24000 - 36000 £ per year.
Aston Villa are looking for dedicated and experienced Control Room Operatives to join the matchday safety team to assist in delivering world-class events and experiences for guests.
The successful candidates will be working with the Aston Villa Security and Safety Matchday team and will be mainly in the control room, where they will be on hand to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate.
The role will involve working in a fast paced control room alongside the Safety Officer, control room staff and key external stakeholders. Your duties will include recording all information passed through the control room on an incident management system, responding to queries, co-ordinating communication within the control room, sharing information to key personnel and logging and escalating issues that require further attention.
You will also be required to operate and monitor CCTV systems, operate and monitor exit gates and complete relevant reports during and post event to ensure all key details are captured.
To be considered for the role the postholder must hold a SIA CCTV license. You will also have experience of working within a busy control room as well as experience covering radio operations, logging systems and working on CCTV systems in busy environments. You must have strong communication skills, a passion for excellence, a friendly and approachable manner, and a focus on providing outstanding customer service.
This is a busy role that requires you to have strong organisational and planning skills and the ability to adapt to changing conditions quickly in a fast-paced operational environment. Ideally you will have exceptional communication and interpersonal skills, with the ability to build relationships with different audiences. You will also be a proactive self-starter who acts with a high level of integrity.
You must also be able to work flexible hours which will include matchdays, evenings and weekends and other stadium events.
Villa Park, Trinity Road, Birmingham, B6 6HE
Telephone: 0121 327 2299 – Email: careers@avfc.co.uk
© Aston Villa Football Club 1874 – 2024
Matchday Control Room Operatives x4 employer: Aston Villa Football Club
Contact Detail:
Aston Villa Football Club Recruiting Team
+441213272299
careers@avfc.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Control Room Operatives x4
✨Tip Number 1
Familiarize yourself with the Spectator Safety Policy and relevant legislation. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to safety during the interview process.
✨Tip Number 2
Gain hands-on experience with incident management systems and CCTV operations if you haven't already. Being able to discuss your practical knowledge of these systems will set you apart from other candidates.
✨Tip Number 3
Highlight your ability to work under pressure and adapt quickly to changing situations. Share specific examples from your past experiences that showcase your organizational skills and how you handled fast-paced environments.
✨Tip Number 4
Network with current or former employees of Aston Villa, especially those in safety and security roles. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Matchday Control Room Operatives x4
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Matchday Control Room Operatives position. Understand the key responsibilities, required skills, and qualifications such as the SIA CCTV license.
Highlight Relevant Experience: In your application, emphasize your experience in busy control room environments, particularly with radio operations, logging systems, and CCTV monitoring. Provide specific examples of how you've successfully managed similar responsibilities.
Showcase Communication Skills: Since strong communication skills are crucial for this role, include examples in your application that demonstrate your ability to communicate effectively with various stakeholders and manage information flow in a fast-paced environment.
Tailor Your Application: Customize your CV and cover letter to reflect the values and expectations of Aston Villa. Mention your passion for delivering outstanding customer service and your proactive approach to problem-solving in high-pressure situations.
How to prepare for a job interview at Aston Villa Football Club
✨Know the Spectator Safety Policy
Familiarize yourself with the Spectator Safety Policy and relevant legislation. Being able to discuss these during your interview will show that you understand the importance of safety in a matchday environment.
✨Highlight Your Control Room Experience
Be prepared to share specific examples from your past experiences in busy control rooms. Discuss how you managed communication, logged incidents, and operated CCTV systems to demonstrate your capability for this role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might be asked situational questions, so think about how you would handle various scenarios involving team coordination and customer service.
✨Demonstrate Flexibility and Adaptability
This role requires working flexible hours, including matchdays and weekends. Be ready to discuss your availability and provide examples of how you've successfully adapted to changing conditions in previous roles.
