Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist the store manager in delivering exceptional customer service and creating memorable experiences.
- Company: Join a pioneering, employee-owned cosmetics brand that values people and promotes positive change.
- Benefits: Enjoy 50% off products, flexible working, and generous holiday allowance.
- Why this job: Be part of a supportive culture that encourages innovation and personal growth while making a social impact.
- Qualifications: Customer service experience preferred; passion for teamwork and communication is essential.
- Other info: Contract length is 12 months, starting September 2025, with an application deadline of 24 August 2025.
The predicted salary is between 24440 - 26731 £ per year.
Application Deadline: 24 August 2025
Department: Retail
Location: Canterbury
Compensation: £24,440 – £26,731 / year
Description
*Although chat GPT has a place, we would prefer that all applications are personalised to you. We receive repeated similar answers that are generated and we want to get a personal feel for the individual candidate.
Contract length: 12 months from start date
Start date: September 2025
Interview date: Wednesday 27th August 2025
Preferred Customer service experience
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.
Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.
You will play a role in creating and executing \”top box\” goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store\’s needs.
Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
- Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
- Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
- Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager\’s leadership.
- Leading a management team to help you achieve the store\’s top-box goals
- Delegating to your management team in order to achieve the needs of the customer and the store.
- Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
- Contribute to managing the store\’s finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
- Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers\’ experience in your store.
- Develop relationships within your local community to enhance your customer\’s experience when they come into your store.
- Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
- Creating and facilitating a shopping experience that encourages your team to consistently make their customers\’ day
- With the store manager\’s support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.
Skills, Knowledge and Expertise
Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers\’ day. A Store Manager is at the helm of this and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team\’s morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.
Benefits
Employee perks:
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Day off for weekday birthdays
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Financial childcare support on return to work*
- Flexible working
- Tailored gender affirming care*
*qualifying period/hours required
We believe that your information is yours and that it is Lush\’s responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here. #J-18808-Ljbffr
Trainee Manager employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Manager
✨Tip Number 1
Familiarise yourself with Lush's values and mission. Understanding their commitment to customer service and community engagement will help you align your answers during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills. Think of specific situations where you went above and beyond for a customer, as this will resonate well with Lush's focus on creating memorable experiences.
✨Tip Number 3
Network with current or former employees of Lush if possible. They can provide insights into the company culture and what it takes to succeed in the Trainee Manager role, giving you an edge in your application.
✨Tip Number 4
Showcase your creativity and out-of-the-box thinking during the interview. Lush values innovative ideas, so be ready to discuss how you would bring exciting concepts to life in the store to enhance customer experiences.
We think you need these skills to ace Trainee Manager
Some tips for your application 🫡
Personalise Your Application: Make sure to tailor your application specifically for the Trainee Manager position. Avoid generic responses and instead share personal experiences that highlight your customer service skills and passion for the role.
Highlight Relevant Experience: Emphasise any previous customer service experience you have. Provide specific examples of how you've contributed to a positive customer experience in past roles, as this is crucial for the position.
Showcase Your Teamwork Skills: Discuss your ability to work collaboratively with others. Mention instances where you've successfully led or supported a team, as teamwork is essential for this role.
Express Your Commitment to Values: Align your application with the company's values. Talk about your commitment to sustainability, community engagement, and creating memorable customer experiences, as these are key aspects of the company culture.
How to prepare for a job interview at Lush
✨Personalise Your Application
Make sure your application stands out by personalising it. Avoid generic responses and instead, share your unique experiences and insights that relate to the role of Trainee Manager. This will help you connect with the interviewers on a personal level.
✨Showcase Your Customer Service Passion
As customer service is a key focus for this role, be prepared to discuss your previous experiences in delivering exceptional service. Share specific examples of how you've gone above and beyond to create memorable customer interactions.
✨Demonstrate Team Leadership Skills
Highlight your ability to work collaboratively and lead a team. Discuss any past experiences where you've motivated others or contributed to a positive team environment, as this will resonate well with the company's values.
✨Engage with the Community
Since building connections within the local community is important for this role, come prepared with ideas on how you could enhance customer experiences through community engagement. This shows your proactive approach and alignment with the company's mission.
