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- Tasks: Join our Mortgage team to provide top-notch customer care via email and phone.
- Company: Be part of a community-focused company that values genuine and responsible teamwork.
- Benefits: Enjoy 25+ days of holiday, a competitive pension, and a comprehensive benefits package.
- Why this job: This role offers full training, a supportive culture, and the chance to make a real impact.
- Qualifications: Five GCSEs including Maths and English at grade C/4 or above; strong communication skills required.
- Other info: We are a Disability Confident employer, welcoming diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
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Play a crucial role in our Mortgage team, providing high-level customer care by effectively communicating with our customers via email and phone
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Manage an individual caseload of retention customers
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Liaise with mortgage customers & mortgage brokers
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Communicate with all levels of staff
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Collaborate and support your colleagues across a broad range of tasks
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Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
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Excellent communication and interpersonal skills.
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A background in mortgages would be desirable, but the successful candidate will receive full training and coaching., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Mortgage Hub. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants., * Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, ‘Christmas Shopping’ Day, Moving House Day.
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Competitive pension with up to 10% employer contribution.
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A comprehensive benefit package.
Mortgage Retentions Administrator employer: Furness Building Society
Contact Detail:
Furness Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Retentions Administrator
✨Tip Number 1
Familiarize yourself with the mortgage industry and current trends. This knowledge will help you engage in meaningful conversations with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Being able to convey information clearly and empathetically is crucial for providing high-level customer care.
✨Tip Number 3
Showcase your ability to work collaboratively by preparing examples of how you've supported colleagues in previous roles. This will highlight your teamwork skills, which are essential for this position.
✨Tip Number 4
Research StudySmarter's values and culture. Aligning your personal values with ours can make a significant difference during the interview process, as we prioritize genuine and responsible individuals.
We think you need these skills to ace Mortgage Retentions Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Mortgage Retentions Administrator position. Understand the key responsibilities and required skills, especially the importance of communication and customer care.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or the mortgage industry. If you have strong communication skills or relevant qualifications, make sure to showcase them.
Craft a Tailored Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with theirs and provide specific examples of how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Furness Building Society
✨Showcase Your Communication Skills
Since the role involves high-level customer care, be prepared to demonstrate your excellent communication and interpersonal skills. Practice articulating your thoughts clearly and confidently, as this will be crucial when liaising with customers and colleagues.
✨Understand the Mortgage Landscape
While a background in mortgages is desirable, it's not mandatory. Take some time to familiarize yourself with basic mortgage concepts and terminology. This knowledge will help you engage more effectively during the interview and show your enthusiasm for the role.
✨Highlight Your Team Collaboration Experience
The job requires collaboration across various tasks. Be ready to share examples from your past experiences where you successfully worked as part of a team. This will demonstrate your ability to support colleagues and contribute positively to the work environment.
✨Align with Company Values
StudySmarter values community and responsibility. During the interview, express how your personal values align with those of the company. This connection can set you apart as a candidate who is genuinely interested in contributing to the company's mission.
