Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help solve IT issues and support users with hardware and software.
- Company: Join a company committed to equal opportunities and inclusivity.
- Benefits: Enjoy a contract role with potential for growth and valuable experience.
- Why this job: Gain hands-on experience in IT while making a real impact on customer satisfaction.
- Qualifications: Strong understanding of IT systems, Windows 10/11, and excellent customer service skills required.
- Other info: We welcome applicants from all backgrounds and are committed to supporting diverse needs.
The predicted salary is between 30000 - 42000 £ per year.
Overview Ref: (phone number removed) Service Desk Engineer / Contract / 3 months / Inside IR35 The role requires handling a wide range of IT issues, requests, and tasks from Level 1 to Level 3, while collaborating with other IT teams when necessary. Role Responsibilities Responsibilities will include: Responding to and resolve Level 1 and Level 2 possibly Level 3 support issues, requests, and tasks Providing troubleshooting and support for hardware and software, including but not restricted to Microsoft, Windows 10/11, Office 365, and HP/Lenovo hardware Printer support and maintenance AV Meeting room support, ensuring smooth operation of audiovisual equipment for meetings Maintaining a high level of customer satisfaction by focusing on timely and effective solutions Person Specification You will have the following skills: Strong technical understanding of ITSM, Windows 10/11, Office 365, and common IT infrastructure Knowledge and hands-on experience with HP/Lenovo hardware and printers Excellent attention to detail and a strong focus on customer service Ability to work as a self-starter, showing initiative and ownership over tasks Next Steps Apply by contacting Ciaran Ahern, (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
IT Service Desk Engineer employer: FPSG
Contact Detail:
FPSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarize yourself with the specific IT tools and software mentioned in the job description, such as Windows 10/11 and Office 365. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in providing customer support, especially in IT service roles. Be prepared to share examples of how you've resolved issues and maintained high customer satisfaction in past positions.
✨Tip Number 3
Showcase your problem-solving skills by preparing for potential technical scenarios that may arise during the interview. Think about common IT issues and how you would approach troubleshooting them effectively.
✨Tip Number 4
Demonstrate your initiative and self-starter attitude by discussing any projects or tasks where you took ownership. This will align well with the expectations of the role and show that you can work independently.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Desk Engineer position. Understand the responsibilities and required skills, especially focusing on ITSM, Windows 10/11, and Office 365.
Tailor Your CV: Customize your CV to highlight relevant experience with hardware and software support, particularly with HP/Lenovo products and AV equipment. Emphasize your customer service skills and any previous roles that involved troubleshooting IT issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical understanding and problem-solving abilities. Mention specific examples of how you've successfully resolved IT issues in the past and your commitment to customer satisfaction.
Submit Your Application: Follow the application instructions carefully. Ensure all documents are complete and formatted correctly before submitting through our website. Double-check for any errors or missing information.
How to prepare for a job interview at FPSG
✨Show Your Technical Skills
Be prepared to discuss your technical understanding of ITSM, Windows 10/11, and Office 365. You might be asked to troubleshoot common issues, so brush up on your problem-solving techniques and be ready to demonstrate your hands-on experience with HP/Lenovo hardware.
✨Emphasize Customer Service
Since maintaining a high level of customer satisfaction is crucial, share examples from your past experiences where you successfully resolved issues while keeping the customer informed and satisfied. Highlight your attention to detail and how it contributes to excellent service.
✨Demonstrate Initiative
The role requires a self-starter attitude. Prepare to discuss situations where you took ownership of tasks or projects without being prompted. This will show your potential employer that you can work independently and proactively.
✨Prepare for Collaboration Questions
As the role involves collaborating with other IT teams, think of examples where you worked effectively in a team setting. Be ready to discuss how you communicate and coordinate with others to resolve complex IT issues.
