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- Tasks: Engage with customers, handle inquiries, and provide quotes via phone and email.
- Company: Join a leading automotive client known for excellent service standards.
- Benefits: Enjoy a hybrid work model after training and potential contract renewal.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Experience in customer support, strong communication skills, and familiarity with CRM systems required.
- Other info: This is a temporary position with a chance to extend; immediate start available.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Customer Service Representative Industry: Automotive/Mechanical Location: Wellingborough Hours: Full-Time, 8:00 AM – 4:00 PM, Monday to Friday Contract: Temporary – 12 months (with potential for renewal) Start Date: Immediate Position: Hybrid after training About the Role: On behalf of our esteemed client, we are seeking a motivated and experienced Customer Service Representative to join their team on a temporary basis for maternity cover, with the potential for contract renewal. This role is critical in ensuring the efficient handling of customer enquiries, providing accurate quotes, and maintaining excellent service standards through both phone and email communications. Key Responsibilities: Respond promptly to customer enquiries via email and telephone. Provide accurate, valid, and complete information by using the right methods/tools. Prepare and provide quotes for services and products. Handle and resolve customer complaints. Process orders, forms, applications, and requests. Keep records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.Requirements: Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Ability to multi-task, prioritise, and manage time effectively. Excellent communication and presentation skills. Experience or knowledge in the mechanical or automotive industriesLocation: This position is based in Wellingborough. Candidates should be able to commute or relocate to the area as needed. Application Process: If you are enthusiastic about delivering exceptional customer service and meet the above criteria, please apply immediately! We look forward to your application and hopefully welcoming you to our client\’s team! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Order Representative - Hybrid employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Representative - Hybrid
✨Tip Number 1
Familiarize yourself with the automotive and mechanical industries. Understanding the products and services offered will help you provide accurate information and quotes to customers, making you a more effective representative.
✨Tip Number 2
Practice your phone handling skills. Since this role involves significant phone communication, consider role-playing scenarios with friends or family to enhance your active listening and response techniques.
✨Tip Number 3
Get comfortable with CRM systems. If you have experience with specific tools, be ready to discuss them in your interview. If not, consider taking a quick online course to familiarize yourself with common CRM functionalities.
✨Tip Number 4
Show your enthusiasm for customer service during the interview. Share examples of how you've gone the extra mile for customers in the past, as this aligns perfectly with the expectations of the role.
We think you need these skills to ace Customer Order Representative - Hybrid
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and requirements of the Customer Service Representative position, especially the importance of handling customer enquiries and providing accurate quotes.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support or client service. Emphasize your skills in communication, active listening, and familiarity with CRM systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to handle customer complaints and engage effectively with clients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service roles.
How to prepare for a job interview at Adecco
✨Know the Company and Role
Research the automotive industry and the specific company you are interviewing for. Understand their products, services, and customer service philosophy to show your genuine interest.
✨Demonstrate Communication Skills
Since this role involves handling customer inquiries via phone and email, practice clear and concise communication. Be prepared to showcase your active listening skills during the interview.
✨Prepare for Common Scenarios
Think of examples from your past experience where you successfully handled customer complaints or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Multi-tasking Abilities
The job requires managing multiple tasks effectively. Be ready to discuss how you prioritize tasks and manage your time, especially in a fast-paced environment.
