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For Companies At a Glance
- Tasks: Support the Operations team by managing communications and databases effectively.
- Company: Join United Utilities, a leader in providing essential services with a commitment to diversity.
- Benefits: Enjoy a competitive salary, full benefits package, and potential for permanent employment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction while making a real impact.
- Qualifications: Previous admin experience and strong IT skills are essential; attention to detail is a must.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 20000 - 30000 £ per year.
Utilities Administrator
Department: United Utilities
Employment Type: Fixed Term – Full Time
Location: Preston (Redscar)
Reporting To: Nicola Disley
Compensation: £25,000 / year
Description
As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.
Key Responsibilities
- Provide a front-line telephone service to both internal and external customers
- Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Ensure the collation, co-ordination and distribution of the operational job pack
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company procedures
Experience and Qualifications
- Previous experience in an administrative role
- Proficient IT skills in Microsoft Office
- Ability to prioritise workload and work to tight deadlines
- Exceptional attention to detail
Salary and Benefits
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Utilities Administrator employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Administrator
✨Tip Number 1
Familiarise yourself with the utilities sector and the specific operations of United Utilities. Understanding their services and customer base will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves providing a front-line telephone service, practice clear and concise communication to ensure you can handle customer inquiries professionally.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will highlight your ability to prioritise workload and meet tight deadlines, which is crucial for this position.
✨Tip Number 4
Research common challenges faced in administrative roles within utilities companies. Being able to discuss potential solutions or improvements during your interview can set you apart as a proactive candidate who is ready to contribute positively to the team.
We think you need these skills to ace Utilities Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and IT skills, particularly in Microsoft Office. Emphasise any previous roles where you provided customer service or managed databases.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the key responsibilities of the Utilities Administrator role. Mention your ability to prioritise workload and your attention to detail, as these are crucial for the position.
Showcase Customer Service Skills: Provide specific examples in your application that demonstrate your experience in delivering excellent customer service. Highlight situations where you effectively communicated with both internal and external customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Go Traffic Management Limited
✨Showcase Your Communication Skills
As a Utilities Administrator, you'll be the first point of contact for both internal and external customers. Make sure to demonstrate your excellent communication skills during the interview by providing clear and concise answers, and perhaps even role-playing a customer service scenario.
✨Highlight Your IT Proficiency
Since the role requires proficient IT skills in Microsoft Office, be prepared to discuss your experience with these tools. You might want to mention specific projects where you used Excel for data management or Word for report writing, showcasing your ability to handle administrative tasks efficiently.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. During the interview, provide examples of how you've ensured accuracy in your previous work, whether it was through double-checking data entries or maintaining organised records. This will show that you understand the importance of precision in administrative tasks.
✨Demonstrate Problem-Solving Abilities
The job description mentions providing innovative solutions to problems. Be ready to share instances where you've successfully resolved issues in a previous role. This could involve streamlining processes or improving customer satisfaction, which will highlight your proactive approach.
