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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Join Bannatyne, a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Career development training and staff awards available.
The predicted salary is between 24000 - 36000 £ per year.
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Job Title : Receptionist
Hours : 40 hours per week
Rate of Pay : £ per hour; £ per hour for under 18s
Location : Hotel Darlington
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
B-Fed – complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments – 30%
Discounted Spa Goods – 20% ELEMIS Products.
Discounted Meals and Beverages – 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
Greet and welcome guests with a friendly and professional demeanour.
Dealing with emails, phone calls and face to face queries.
Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
Manage spa bookings and appointments, ensuring a smooth scheduling process.
Handle guest inquiries providing information about spa services, treatments and products.
Process payments and manage the reception area efficiently.
Assist with the promotion of spa services, special offers and retail products.
Ensure the reception area is clean, tidy and inviting at all times.
Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Ensure all visitors to the site are logged correctly including contractors and guest passes.
Undertake all relevant training required for the role.
What we are looking for:
Have strong interpersonal and communications skills and a customer focused attitude.
A genuine passion for health, wellness and customer service.
Excellent organisational skills and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Ability to work flexible hours, including weekends and holidays. Hours can be starts to finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
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Receptionist employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to showcase your warm personality during any interactions you have with the team or during the interview process. Practice friendly greetings and responses, as this role is all about creating a welcoming atmosphere for guests.
✨Tip Number 2
Familiarise yourself with common customer service scenarios in the hospitality industry. Think about how you would handle various guest inquiries or complaints, as demonstrating your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Highlight any relevant experience you have in wellness or health-related environments. If you've worked in similar settings before, be ready to discuss how that experience has prepared you for the Front of House Assistant role at Bannatyne.
✨Tip Number 4
Show your enthusiasm for the perks offered by Bannatyne, such as the free gym membership and wellness training. Expressing genuine interest in these benefits can demonstrate your alignment with the company's values and culture.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a receptionist. Emphasise your organisational skills and ability to multitask, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness, along with your interpersonal skills. Mention specific examples of how you've provided exceptional customer service in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, ability to build rapport, and any experience with booking systems or hospitality. These are crucial for the Front of House Assistant position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a receptionist, your personality is key. Make sure to convey your warmth and friendliness during the interview. Practice greeting the interviewer as if they were a guest, showcasing your ability to create a welcoming atmosphere.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing past experiences where you successfully managed multiple tasks. Be prepared to give examples of how you prioritised responsibilities, especially in a busy environment like a hotel.
✨Know the Company and Its Values
Research Bannatyne and understand its commitment to health and wellness. Be ready to discuss why you are passionate about these values and how they align with your own beliefs, which will show your genuine interest in the role.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations. Think of examples where you handled difficult guests or resolved issues effectively. This will demonstrate your problem-solving skills and customer-focused attitude.
