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- Tasks: Lead the Night team, ensuring exceptional guest service and overseeing all night operations.
- Company: Join Hyatt Regency London Blackfriars, a historic hotel near iconic attractions.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, free meals, and more perks!
- Why this job: Be part of a diverse team that values empathy, integrity, and personal growth.
- Qualifications: Previous front desk experience and strong leadership skills are preferred.
- Other info: Uniform provided and laundered; continuous learning opportunities available.
The predicted salary is between 28800 - 43200 £ per year.
Duties and tasks related to the Night Manager role include:
- Perform Head of Department duties connected to all Night and Front Office operations, and make crucial decisions.
- Ensure guests\’ needs are met beyond expectations, and take full responsibility for Health, Safety, Security, Licensing & Fire procedures.
- Be responsible for all Front Office functions during the overnight shift, including the preparation and disposition of all night audit work.
- Oversee preparation of daily summary reports.
- Lead the Night team by example, motivating, training, and inspiring Front of House team members.
About you
You are a dependable professional with strong leadership skills and experience in managing front desk operations. You ensure smooth guest service, handle guest concerns efficiently, and maintain security and safety standards. Previous experience in front office is preferred.
Benefits of being a Night Manager include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt, not just for you but also for your family and friends, from the day you start!
- Free meals on duty.
- 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
- Uniform provided and laundered at no cost.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities, with clear career paths and promotion opportunities across Hyatt Hotels worldwide.
About Hyatt Regency London Blackfriars
Located directly outside Blackfriars station, a few minutes from Bank, and close to St. Paul’s Cathedral, the Tate Modern, and South Bank, the Grade II-listed Hyatt Regency London Blackfriars offers 205 stylish guest rooms and suites, 4 meeting spaces, 2 restaurants, and 1 signature bar. The hotel is steeped in history, situated on the former grounds of King Henry VIII\’s Bridewell Palace.
Hyatt’s core values are Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. We are committed to diversity, equity, and inclusion, celebrating individuality and fostering a welcoming environment for all.
Next steps: Apply today for the Night Manager role and start your journey with Hyatt Regency London Blackfriars!
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Night Manager employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with Hyatt's core values, as they are crucial to the company culture. During any interviews or discussions, demonstrate how your personal values align with theirs, particularly in areas like empathy and inclusion.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in front office operations. Be prepared to share specific examples of how you've motivated and trained team members, as this will show your capability to lead the Night team effectively.
✨Tip Number 3
Research common challenges faced by Night Managers in the hospitality industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates and show your proactive approach.
✨Tip Number 4
Network with current or former employees of Hyatt Regency London Blackfriars. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Night Manager role. Review the job description carefully and note the key responsibilities and skills required, such as leadership, guest service, and front office management.
Tailor Your CV: Customise your CV to highlight relevant experience in front desk operations and leadership roles. Use specific examples that demonstrate your ability to meet guest needs and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your alignment with Hyatt's core values. Mention how your previous experiences have prepared you for the Night Manager position and how you can contribute to the hotel's success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully motivated and trained team members, ensuring smooth operations during your shifts.
✨Understand Health and Safety Protocols
Given the responsibilities related to health, safety, and security, make sure you're well-versed in these areas. Be prepared to discuss how you've handled safety procedures in previous roles and how you would ensure compliance in the hotel environment.
✨Prepare for Guest Interaction Scenarios
Guest satisfaction is key in this role. Think of potential guest concerns or complaints you might face during the night shift and prepare thoughtful responses. Highlight your problem-solving skills and how you can exceed guest expectations.
✨Familiarise Yourself with Hyatt's Values
Hyatt places a strong emphasis on its core values. Research these values—Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing—and be ready to discuss how you embody them in your work. This will show your alignment with the company's culture.
