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For Companies At a Glance
- Tasks: Lead a team to ensure safe and efficient tram operations.
- Company: Join West Midlands Metro, a key player in sustainable urban transportation.
- Benefits: Enjoy MML Pension, annual leave, and free travel for you and your partner.
- Why this job: Make a real impact on community mobility and environmental sustainability.
- Qualifications: Experience in rail transport operations and incident management is essential.
- Other info: Safety-first culture with opportunities for professional growth.
The predicted salary is between 40892 - 46023 £ per year.
Job Description
Network Manager – Rail
Location: Wednesbury Depot, Potters Lane, Wednesbury, WS10 0AR
Salary: £40,892 – £46,023 Depending upon experience
Contract: Full time, Permanent
Benefits: MML Pension, Annual Leave & Free travel on Tram & NX Bus for you and your partner
West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region.
We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!
With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.
Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.
We are now recruiting for a Network Manager to assume responsibility for providing and maintaining a safe, reliable and efficient operation of the West Midlands Metro network.
You will manage safety critical tasks, maintaining safety critical competencies, including tram driving.
You will lead a team of Network Controllers, providing appropriate training and mentoring to the team to build a professional culture within the Operational Control Centre (OCC).
In addition to this, as our Network Manager you will be responsible for:
- Planning and implementing departmental strategy and policy.
- Managing operational responses to incidents and network disruptions.
- Monitoring weather forecasts and implement adverse weather procedures.
- Ensuring optimal service delivery before, during, and after special events.
- Directing the Network Controller (NC) to maintain service quality in normal and disrupted conditions.
- Reporting serious incidents to the OCC Manager or On-Call Manager.
- Liaising with emergency services, transport operators, and regulatory bodies as required.
- Collaborating with customer services to provide accurate service updates.
- Communicating effectively via phone, radio, text, or email.
- Logging incidents, updating systems, and reporting lost mileage to management.
- Reviewing and implementing operational plans, procedures, and policies.
- Managing post-incident investigations, including CCTV, radio, and phone reviews.
- Conducting disciplinary hearings (up to Level 2).
- Providing daily reports, service updates, and detailed incident reports.
- Identifying trends affecting performance and service delivery.
- Monitoring and reporting network faults using Spotlight.
- Overseeing operational staff rosters in collaboration with the Crew Supervisors.
- Monitoring and managing the OHLE power supply via SCADA.
- Conducting drug & alcohol testing and fire evacuation drills.
- Leading performance reviews, 1-2-1 meetings, and information cascades.
In order to be successful in this role, it's essential that you have:
- Relevant light rail / rail transport industry experience in an operations department.
- Proven experience with incident management.
- Network operations and customer service experience.
- Experience in using Office 365 and Share Point on a regular basis.
- Excellent interpersonal skills alongside a strong attention to detail.
It would be great if you had:
- A degree or equivalent in a relevant subject area.
- An ILM Level 3 – 5.
We prioritise a safety-first culture and require all team members to uphold strict health and safety standards, actively promoting safe practices across the team.
If you're ready to make an impact by supporting a safe and efficient tram service, apply today to join our dedicated team at West Midlands Metro!
Click on APPLY today!
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Network Manager employer: West Midlands Metro
Contact Detail:
West Midlands Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Manager
✨Tip Number 1
Familiarize yourself with the West Midlands Metro network and its operational challenges. Understanding the specific issues faced by the network will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in incident management and how you've successfully handled disruptions in previous roles. Be ready to share specific examples that showcase your problem-solving skills.
✨Tip Number 3
Prepare to discuss your leadership style and how you would mentor a team of Network Controllers. Think about ways to foster a professional culture within the Operational Control Centre.
✨Tip Number 4
Showcase your familiarity with Office 365 and Share Point, as these tools are essential for the role. If possible, mention any specific projects where you've effectively used these platforms.
We think you need these skills to ace Network Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Network Manager position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customize your CV to reflect relevant experience in the light rail or rail transport industry. Emphasize your incident management experience and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for urban transportation and your commitment to safety. Mention specific examples of how you've successfully managed teams or incidents in the past.
Highlight Relevant Skills: In your application, make sure to highlight your proficiency with Office 365 and SharePoint, as well as your excellent interpersonal skills. These are crucial for the role and should be clearly stated.
How to prepare for a job interview at West Midlands Metro
✨Show Your Industry Knowledge
Make sure to demonstrate your understanding of the light rail and rail transport industry. Discuss any relevant experience you have in operations, incident management, and customer service to show that you are well-versed in the field.
✨Emphasize Safety Awareness
Since this role prioritizes a safety-first culture, be prepared to discuss how you have upheld health and safety standards in previous positions. Share specific examples of how you've promoted safe practices within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle incidents and network disruptions. Think of past experiences where you successfully managed similar situations and be ready to explain your thought process and actions taken.
✨Highlight Communication Skills
Effective communication is key in this role. Be ready to discuss how you have communicated with various stakeholders, including emergency services and team members, and provide examples of how you ensured clear and concise information flow.
