Account Coordinator German speaking

2 days ago Be among the first 25 applicants

This range is provided by Parkside Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Our well known client is looking for a German Speaking Account Coordinator with an additional EU language to join their team.

Must be Fluent written and spoken.

Job Summary:

The Account Coordinator will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and the Clients teams and will collaborate with key internal stakeholders to drive the initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.

Key Responsibilities:

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
• Coordinate with all departments to deliver and exceed the requirement of the customer.
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
• Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting and Manufacturing

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