Account Coordinator German speaking

Our well known client is looking for a German Speaking Account Coordinator with an additional EU language to join their team. Must be Fluent written and spoken.

Job Summary

The Account Coordinator will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. They will act as a liaison between the client and internal teams and collaborate with key stakeholders to drive initiatives. They will be responsible for ensuring account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. The Account Coordinator will be responsible for both the retention and growth of the existing client base, as well as soliciting client feedback and driving customer satisfaction.

Key Responsibilities

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
• Monitor clients\” recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use of Partner Place.
• Coordinate with all departments to deliver and exceed the requirements of the customer.
• Partner with internal departments, processes, and stakeholders, including Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Align with Sales team on customer expectations, growth, and retention strategies with a focus on positive experiences with equipment and assisting Sales.
• Collaborate with Sales to identify upsell opportunities and referrals while keeping customers satisfied with the current product portfolio.
• Assess client needs and find creative solutions to assist and manage challenging client requests and escalations.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Staffing and Recruiting and Manufacturing