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- Tasks: Assist customers with inquiries via phone and email, process orders, and ensure timely dispatch.
- Company: Join Riggs Autopack, a leading manufacturer of liquid filling machines for top brands worldwide.
- Benefits: Enjoy competitive pay, benefits, and full training in a supportive environment.
- Why this job: Be part of a customer-driven team that values quality and reliability in a modern facility.
- Qualifications: Friendly demeanor, good communication skills, and basic computer literacy required.
- Other info: Full training provided; perfect for those looking to kickstart their career in customer service.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Assistant Filling Machinery Manufacturer Nelson, Lancashire £ Competitive + Benefits Riggs Autopack Ltd. is a highly respected manufacturer of liquid filling machines which are supplied to the UK and worldwide food producers and wider general industries. Many of our customers are household names, and you’ve probably had more contact with us than you realise – as the machines that we design and build in Nelson will have been used to pack many of the products you have in your home! Established in the 1930’s, we remain a strongly customer-driven business with an emphasis on first-class service. Produced within our modern manufacturing facility, our machines have a second-to-none reputation for quality, accuracy and reliability. Due to continually increasing activity within the spares and customer service part of our business, which now accounts for nearly 1/3 of our activities at Riggs Autopack, the need has arisen to recruit a person to the permanent position of Customer Service Assistant. Reporting to the Customer Service Manager, the duties of the role will include: * Dealing directly with incoming enquiries via telephone and email; * Verbally and electronically quoting customers’ part details, price and availability; * Producing system generated quotations where required; * Creating customer sales orders on the mainframe system; * Liaising with stores on urgent same day despatch requirements; * Selecting applicable items from stores, ensuring they are packaged safely and securely for despatch; * Completing export documentation as and when necessary; * Other customer service matters delegated by the Customer Services Manager for action; * Any other duties as may be reasonably expected to assist in meeting business needs. The following skills/experience are necessary: * Good customer interpersonal skills and a friendly manner both face to face and over the phone; * Computer literate: with the ability to learn the applicable mainframe functions to be able to answer customer queries and undertake their instructions; * The ability to maintain high levels of accuracy and attention to detail. Full training on the systems used to satisfying customer queries will be provided, as well as continuing support and guidance
Customer Service Assistant employer: Riggs Autopack Limited
Contact Detail:
Riggs Autopack Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the products and services offered by Riggs Autopack. Understanding the machinery and how they are used in various industries will help you engage more effectively with customers and answer their queries confidently.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be dealing with customer inquiries via phone and email, being able to convey information clearly and courteously is essential for success in this role.
✨Tip Number 3
Get comfortable with using computer systems and software. As a Customer Service Assistant, you'll need to learn the mainframe functions quickly, so brushing up on your computer literacy will give you a head start.
✨Tip Number 4
Showcase your attention to detail in any interactions you have. This role requires high levels of accuracy, so demonstrating your ability to handle tasks meticulously will make you stand out as a candidate.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific examples where you demonstrated good interpersonal skills and attention to detail.
Show Your Enthusiasm: Express your passion for customer service in your application. Explain why you want to work for Riggs Autopack Ltd. and how you can contribute to their commitment to first-class service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and relevant.
How to prepare for a job interview at Riggs Autopack Limited
✨Show Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share examples of how you've successfully handled customer inquiries in the past. Highlight your ability to maintain a friendly demeanor and resolve issues effectively.
✨Demonstrate Your Attention to Detail
Accuracy is crucial in this position. During the interview, mention specific instances where your attention to detail made a difference in your work. This could include managing orders or ensuring correct information was communicated to customers.
✨Familiarize Yourself with the Company
Research Riggs Autopack Ltd. and their products before the interview. Understanding their machinery and the industries they serve will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Technical Questions
As the role requires computer literacy, be ready to discuss your experience with similar systems or software. If you have any knowledge of mainframe systems, even if it's limited, mention it to demonstrate your willingness to learn.
