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- Tasks: Manage up to 250 properties, conduct inspections, and resolve tenancy issues.
- Company: Join a growing organisation providing quality accommodation services across the UK.
- Benefits: Enjoy remote work, 33 days leave, health cashback, and a supportive team culture.
- Why this job: Make a real impact in your community while enjoying flexibility and autonomy.
- Qualifications: Experience in housing support, strong communication skills, and a full UK driving licence required.
- Other info: Laptop and phone provided; mileage expenses claimable.
The predicted salary is between 28800 - 43200 £ per year.
Housing Officers – Remote Working – Must live in Kent
Competitive Salary + Excellent Benefits Package
Full-Time Permanent
We are currently seeking dedicated and proactive Housing Officers to join our client – an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally.
This exciting opportunity is based in Kent, and offers a fully remote working model. You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users.
About the Role
As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards.
This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting.
Key Responsibilities
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Deliver high-quality housing management and tenancy support to a defined group of service users
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Conduct property visits and ensure housing standards are maintained
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Resolve tenancy issues, including complaints, breaches, or anti-social behaviour
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Liaise with local authorities, support agencies, and landlords
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Maintain accurate records and reporting in line with company procedures
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Work independently to manage your diary, appointments, and caseload effectively
What We\’re Looking For
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Previous experience in a Housing Officer or similar support-focused role is essential
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Strong communication, problem-solving, and organisational skills
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Ability to work remotely with minimal supervision
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A full UK Driving Licence is essential (DVLA checks will be conducted)
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You must be willing to travel within the Kent area as part of your daily responsibilities
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The successful applicant will be subject to enhanced DBS checks
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Our client does not accept candidates that require sponsorship
Benefits Package
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33 days annual leave (including bank holidays)
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Life cover (2x basic salary)
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Westfield Health membership – cashback on health services and discounts for retailers and gyms
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Laptop, phone, and any other required equipment provided
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Mileage expenses – claimable from home
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6-month probationary period
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Employer pension contributions (4% employer, 4% employee)
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Referral bonus scheme
If you\’re a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we\’d love to hear from you.
For more information, please email Lucy Wildish at (url removed)
New Appointments Group – Expertly matching employers and jobseekers since 1975.
Committed to diversity, equality, and opportunity for all.
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Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the housing regulations and standards specific to Kent. Understanding local policies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Housing Officers in the Kent area. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific tenancy issues or conflicts, as this role requires strong problem-solving skills.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage your time and caseload effectively. Since this role involves remote working and self-management, demonstrating these abilities will be crucial.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management or similar support roles. Emphasise your communication, problem-solving, and organisational skills, as these are key for the Housing Officer position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting others in a community setting. Mention specific examples of how you've successfully managed properties or resolved tenancy issues in the past.
Highlight Remote Working Skills: Since this role involves remote working, emphasise your ability to work independently and manage your own schedule. Provide examples of how you've effectively worked remotely in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at New Appointments Group
✨Show Your Passion for Community Support
Make sure to express your enthusiasm for helping others and supporting the community. Share specific examples from your past experiences where you made a positive impact on service users or resolved tenancy issues.
✨Demonstrate Organisational Skills
Since the role requires managing a caseload of up to 250 properties, highlight your organisational abilities. Discuss how you prioritise tasks, manage your time effectively, and keep accurate records, especially in a remote working environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to tenancy issues or property inspections, and think through how you would handle these situations while ensuring compliance with housing standards.
✨Research the Organisation
Familiarise yourself with the organisation's values, mission, and the services they provide. Understanding their approach to housing management will help you align your answers with their goals and demonstrate your commitment to their vision.
