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- Tasks: Support our sales team by processing paperwork and assisting customers with orders and queries.
- Company: Join ASD, a leading UK metal stockholder focused on sustainability and digital transformation.
- Benefits: Enjoy perks like lease cars, gym discounts, and a contributory pension plan.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction in a sustainable industry.
- Qualifications: Must be computer literate, have strong communication skills, and experience in customer service.
- Other info: This full-time role offers hybrid work options after training.
ASD is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products. As a pioneer of digital transformation in the steel and metal industry we continuously strive to add value to our customers by investing into digital technologies and introducing innovative eProcurement solutions. We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations. Role Overview Based at our offices in Bidulphwe are currently seeking 2 full time Commercial Support staff who will be an integral part of our growing sales team. Key responsibilities will include * To play a key administrative role in supporting the sales team through processing sales-related paperwork. * Be able to assist customers who may need help with orders, requests and complaints. * Responsible for dealing with invoice queries, and report generation as required. * Handling Customer requests, queries and complaints through all communication mediums, phone, email, etc. * Maintaining good customer relations. * Production of reports as required by the sales exec and management team * Customer satisfaction. * Delivery to promise management, highlighting any issues before they arise * Data input into SAP, Excel as required. * To work safely in full compliance with all company & local safety practices & to be proactive in identifying/preventing hazards in the workplace. * To work to established standards relating to the activities & products. * Work to established standards, incorporating continuous improvement, to ensure that company and customer requirements are met. * Ensures that output targets are achieved. * Participates in continuous improvement activities to increase Sales capacity. Qualifications and Skills * Computer literate with excellent use of Microsoft Office applications * Excellent communication/relationship building skills verbal and written * Experience of working as part of a high performing team. . * Experience of customer service and/or client management. * Experience of filtering and reporting numeric data. * Customer first mentality The Company and Benefits As well as a competitive salary we also offer an attractive benefits package which include: * Lease Cars by Salary Sacrifice * Contributory Pension * Long Service Awards * Discount cards for shops and restaurants * Gym & Health Club discounts * Holiday Trading * Cycle to Work Scheme * Medicash Programme * Health Assured Employee Assistance Programme * Lifetime Financial Wellbeing This is a full time role which would initially require 5 days a week in the office. However, once training is complete, there is option to have flexibility on this and adopt a hybrd work pattern
Sales support Administrator employer: ASD
Contact Detail:
ASD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales support Administrator
✨Tip Number 1
Familiarize yourself with the metal industry and the specific products that ASD offers. Understanding the nuances of ferrous and non-ferrous materials will help you engage more effectively with the sales team and customers.
✨Tip Number 2
Brush up on your SAP and Excel skills, as data input and report generation are key responsibilities. Being proficient in these tools will not only make you more efficient but also demonstrate your readiness for the role.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your 'customer first' mentality, which is crucial for this position.
✨Tip Number 4
Emphasize your ability to work as part of a high-performing team. Be ready to discuss how you contribute to team success and continuous improvement, as this aligns with ASD's commitment to enhancing sales capacity.
We think you need these skills to ace Sales support Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Support Administrator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in sales support, customer service, and data management. Use specific examples that demonstrate your skills in communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to handle queries effectively. Mention your familiarity with Microsoft Office and any experience with SAP or similar systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ASD
✨Show Your Customer Service Skills
Since the role involves assisting customers with orders and complaints, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to maintain good customer relations.
✨Demonstrate Your Technical Proficiency
The job requires proficiency in Microsoft Office and data input into SAP and Excel. Be ready to discuss your experience with these tools and provide examples of how you've used them to improve efficiency or solve problems.
✨Emphasize Team Collaboration
This position is part of a high-performing sales team. Share experiences that showcase your ability to work collaboratively, support your teammates, and contribute to achieving team goals.
✨Highlight Your Problem-Solving Abilities
The role involves dealing with invoice queries and delivery issues. Prepare to discuss situations where you've identified potential problems before they arose and how you took proactive steps to resolve them.
