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- Tasks: Join our team as a Maintenance Operative, delivering top-notch service in new homes.
- Company: CR3 partners with a leading housing developer to enhance customer experiences.
- Benefits: Enjoy a £35k salary, pension, healthcare, bonuses, and a company van!
- Why this job: Make a real impact by ensuring high-quality maintenance and customer satisfaction.
- Qualifications: Experience in maintenance, strong customer service skills, and a full UK driving license required.
- Other info: Plumbing/electrical skills and a CSCS card are a plus!
The predicted salary is between 28000 - 42000 £ per year.
Benefits: – Salary: £40k – £45k + Package – Contributory pension – Life cover – Healthcare – Bonus – Van provided for company use About the Role CR3 is currently working with a large housing developer who are seeking a multi-skilled field-based Maintenance Operative to work in the West Sussex, Surrey, Hampshire and Berkshire areas. The role typically reports to the Head of Customer Care. The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience. The role will include: -Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s. -Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities. -Complete all required online reporting via the COINS Mcare Operative App, facilitating accurate record keeping of defect resolution and root cause analysis. Requirements The successful applicant will have previous experience in all areas of maintenance – decoration, localised plastering, joinery, tiling, sealant etc and be flexible, well presented, be able to use initiative to problem solve, be self motivated and have good customer service skills. * Plumbing/electrical skills would beneficial. * PASMA certificate is advantageous * Excellent customer service skills * Conversant with Microsoft Office * Current CSCS Card (Construction Skills Certification Scheme) * First Aid qualification would be advantageous * Full UK Driving Licence is required
Maintenance Operative employer: CR3 Recruitment
Contact Detail:
CR3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative
✨Tip Number 1
Familiarize yourself with the specific areas you'll be working in, like West Sussex, Surrey, Hampshire, and Berkshire. Understanding the local housing market and common maintenance issues can give you an edge during interviews.
✨Tip Number 2
Highlight your multi-skilled abilities in maintenance, especially in decoration, plastering, joinery, and tiling. Be ready to discuss specific examples of how you've successfully completed similar tasks in the past.
✨Tip Number 3
Emphasize your customer service skills. Since the role involves interacting with customers in their new homes, showcasing your ability to maintain a high standard of customer experience will be crucial.
✨Tip Number 4
If you have any certifications like PASMA or First Aid, make sure to mention them. These qualifications can set you apart from other candidates and demonstrate your commitment to safety and professionalism.
We think you need these skills to ace Maintenance Operative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Maintenance Operative position. Understand the key responsibilities and requirements, such as the need for previous maintenance experience and customer service skills.
Tailor Your CV: Customize your CV to highlight relevant experience in maintenance tasks like decoration, plastering, joinery, and tiling. Emphasize any plumbing or electrical skills you possess, as well as your customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and flexibility. Mention specific examples of how you've managed workloads and provided high-quality service in previous roles.
Highlight Certifications: If you have certifications like PASMA or First Aid, make sure to mention them in your application. Also, include your current CSCS Card and any relevant training that aligns with the job requirements.
How to prepare for a job interview at CR3 Recruitment
✨Showcase Your Multi-Skilled Experience
Make sure to highlight your previous experience in various maintenance tasks such as decoration, plastering, joinery, and tiling. Be ready to discuss specific projects where you successfully completed these tasks.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've used your initiative to solve problems in past roles. This will show that you can manage and prioritize workloads effectively while maintaining high standards.
✨Emphasize Customer Service Excellence
Since the role involves direct interaction with customers, be prepared to discuss how you've provided excellent customer service in the past. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Familiarize Yourself with Reporting Tools
Get to know the COINS Mcare Operative App or similar reporting tools. Being conversant with these systems will demonstrate your ability to keep accurate records and manage defect resolutions efficiently.
