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- Tasks: Lead a vibrant team to deliver exceptional dining experiences at Papa Johns.
- Company: Join Butlin's, a fun-filled resort known for creating unforgettable guest experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for personal development and team bonding.
- Why this job: Be part of a culture that values smiles, teamwork, and guest satisfaction in a lively setting.
- Qualifications: Experience in food service and team leadership is essential; passion for guest interaction is a must.
- Other info: Flexible shifts covering 40 hours a week, including weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
Papa Johns Venue Manager – Skegness
Description
About the Role
We\’re looking for a passionate leader to join us at our Skegness Resort as part of our Restaurant Department as a Venue Manager for Papa Johns. Our resort is lucky enough to offer a seated Restaurant for Papas, hosting a delicious pizza, pasta and salad buffet as well as our the classic menu. We also have a Pizza Van, offering hot take away pizzas for our guests on the go, a greet addition to our adult breaks for a late night meal.
As a Venue Manager, you\’ll be vital in helping our guest\’s create smiles – getting stuck in to give them a great dining experience!
You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.
You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin\’s way of working.
Reporting to the Senior Manager, you\’ll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.
You\’ll have the ability delivery both Papa Johns and Butlins brand standards, whilst being guest obsessed and operating efficiently in everything you do. The role will also involve analysing KPI\’s, facilitating and monitoring all team training and adhering to food safety and health & safety policies.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team\’s fulfilment at work, ensuring that you are having regular 121\’s and PDP discussions to support their development and career with Butlin\’s.
As with all roles at Butlin\’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
Typical working hours cover 40 hours per week, 5 days over 7 with a variety of shifts.
With support across the wider department at times and will including weekend, bank holidays and Christmas working.
Key Responsibilities
We are looking for an individual with prior experience in a volume catering and / or food environment, where a balance of speed and quality is important. Strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly is essential.
You should be passionate about leading and developing a team and supporting people through regular 121\’s and coaching.
Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.
You should have experience of managing rotas based on fluctuating guest volumes, experience in working with multi-skilled team to support other areas of the business based on guest demand. You should be able to demonstrate experience of leading teams to success, to include proficiency in managing performance, coaching team, delivering team training, setting standards and role modelling this behaviour, problem solving & feedback and able to manage multiple priorities and can adapt quickly to changing requirements.
This role does not include on site accommodation.
About Butlin\’sAt Butlin\’s, we\’re all about fun, excitement, and adventure by the bucketload! For over 80 years we\’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they\’ll say about working at Butlin\’s is our culture! We\’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren\’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin\’s!
Papa Johns Venue Manager - Skegness employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Papa Johns Venue Manager - Skegness
✨Tip Number 1
Familiarise yourself with the Papa John's brand and Butlin's values. Understanding their mission and how they create smiles for guests will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully developed teams in previous roles. Be ready to discuss specific instances where your coaching made a difference in team performance.
✨Tip Number 3
Demonstrate your ability to handle guest feedback and complaints effectively. Prepare to share stories that highlight your problem-solving skills and how you turned challenging situations into positive experiences.
✨Tip Number 4
Research the local Skegness area and its customer demographics. Being knowledgeable about the community can help you tailor your management style and enhance the guest experience at the venue.
We think you need these skills to ace Papa Johns Venue Manager - Skegness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in volume catering and customer service. Emphasise any leadership roles you've held and your ability to manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional guest experiences. Mention specific examples of how you've developed teams and improved service standards in previous roles.
Showcase Your Leadership Skills: During the application process, highlight your experience in coaching and mentoring team members. Discuss how you’ve successfully led teams to achieve high performance and maintained quality standards.
Demonstrate Your Problem-Solving Abilities: Provide examples in your application of how you've handled guest complaints or operational challenges. This will show your ability to think on your feet and maintain a positive guest experience.
How to prepare for a job interview at Butlin's
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams, especially in a fast-paced environment. Highlight how you've motivated and developed team members, and be ready to share success stories that showcase your leadership style.
✨Understand the Brand Values
Familiarise yourself with Papa John's and Butlin's brand values. During the interview, align your answers with these values to show that you understand the company culture and are a good fit for their team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle guest complaints. Prepare by thinking of scenarios where you successfully resolved issues or improved service quality, demonstrating your ability to think on your feet.
