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For Companies At a Glance
- Tasks: Support clients with onboarding and software queries while ensuring excellent customer service.
- Company: Join an award-winning global professional services provider based in vibrant Manchester.
- Benefits: Enjoy 25 days holiday, profit share, birthday off, and exclusive discounts through Perkbox.
- Why this job: Be part of a dynamic team that values client engagement and offers growth opportunities.
- Qualifications: Customer service experience is essential; strong communication and adaptability are key.
- Other info: Fast-paced environment with a focus on teamwork and exceeding client expectations.
Portfolio are proud to be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and system so being IT savvy and being able to pick up new systems would be helpful! You will also be contacting and offering additional training to disengaged users. This will contribute to increased engagement and retention rates and improve client sentiment and online reputation. This is a varied and fast paced role, so if you are up for the challenge, apply today and we\’ll be in touch!
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Main Responsibilities
Provide an excellent customer service and software support to our new and existing BrightHR clients
Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist
Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times
Carry out pro-active waterproofing appointments to maintain a low level of cancellations
Take ownership of any Service Issues raised by the client, keeping an accurate account of the client\’s concerns on the relevant CRM system
Ensure all Service Level Agreements are adhered to at all times
Meet and exceed all Key Performance Indicators
Contribute to team targets, paying particular attention to customer experience and feedback
Skills and Experience
Customer service experience is essential
The ideal candidate will have experience of working in an out-bound, telephone based role
Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
The ability to work in a fast paced environment
Able to adapt to change
Can take responsibility of own product knowledge
Able to communicate at different levels throughout the business
Benefits
Profit share scheme
25 days\’ holiday, plus bank holidays
Day off on your birthday
Perkbox discounts
Holidays increase after 2 and 5 years\’ service
Pension Plan and Life Insurance
Access to Employee Assistance Programme
50187LF
INDMANJ
Customer Service Support Agent employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Agent
✨Tip Number 1
Familiarise yourself with the software mentioned in the job description, such as Calendly and Salesforce. Being able to demonstrate your proficiency with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a fast-paced environment. Think about how you would handle difficult clients or technical issues, as this will help you stand out during discussions.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their client base and the challenges they face will allow you to tailor your responses and show genuine interest in contributing to their success.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your enthusiasm for the role and the company. This not only shows your interest but also helps you assess if the company culture aligns with your values.
We think you need these skills to ace Customer Service Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in outbound roles. Emphasise your ability to communicate effectively with clients of varying technical abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your IT savvy and experience with software like Salesforce.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully handled customer service issues in the past. This will demonstrate your ability to take ownership of service issues, as required by the role.
Highlight Your Adaptability: Since the role is fast-paced and requires adaptability, include instances where you've successfully navigated change or learned new systems quickly. This will show that you're ready for the challenges ahead.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional support to clients.
✨Demonstrate IT Savviness
Since the role requires navigating various software systems, be ready to discuss your familiarity with tools like Salesforce and Calendly. If you have experience with similar platforms, mention that too!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about how you would handle a disengaged user or a service issue, and articulate your thought process clearly.
✨Emphasise Adaptability and Teamwork
This role is fast-paced and requires adaptability. Share examples of how you've successfully worked in dynamic environments and contributed to team goals, especially in terms of enhancing customer experience.
