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For Companies At a Glance
- Tasks: Assist customers via phone, email, and live chat with their queries.
- Company: Join a dedicated customer support team focused on delivering top-notch service.
- Benefits: Enjoy a competitive hourly rate, full training, and a supportive team culture.
- Why this job: Perfect for those who love helping others in a fast-paced environment.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Flexible weekend shifts available in Warrington, 16 hours per week.
Part-time – Weekends!
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced, supportive environment where every conversation counts? If so, we want to hear from you.
We\’re recruiting on behalf of our client for enthusiastic and driven individuals to join their Web Help Team-a dedicated customer support function providing help, guidance, and first-class service to a loyal customer base.
What You\’ll Be Doing:
Handling inbound customer queries via phone, email, and live chat
Offering empathetic, accurate, and timely solutions to a wide range of queries
Logging interactions and updating customer records with precision
Working closely with internal departments to resolve more complex issues
Maintaining professionalism, confidentiality, and compliance at all timesWhat We\’re Looking For:
Excellent communication skills-both verbal and written
A calm and patient manner with strong problem-solving abilities
Ability to multitask and stay organised in a busy environment
Previous customer service experience (contact centre or office-based preferred)
A flexible attitude to work varying shift patternsShifts & Location:
Office-based role in Warrington
Full-time, 16 hours per week
Rotating shift pattern (Btween 6:45am to 9:30pm) What\’s in It for You:
Competitive hourly rate of £12.87
Full training and ongoing support
A friendly and inclusive team culture
Opportunities for development and progressionReady to bring your best self to a team that makes a difference? Apply today and start your next chapter in customer care!
INDMANJ
50096TL
Customer Service Agent (Weekends) employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (Weekends)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle a variety of customer queries effectively.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer service role.
✨Tip Number 3
Research the company and its customer service philosophy. Understanding their values and approach will allow you to align your answers with what they are looking for, making you a more attractive candidate.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or provided exceptional service, as this will showcase your relevant skills and experience.
We think you need these skills to ace Customer Service Agent (Weekends)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like communication, problem-solving, and multitasking, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided outstanding service in previous roles and how you can contribute to the Web Help Team.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and ability to handle multiple tasks. Use bullet points to make these stand out, as they are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in customer service.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your Communication Skills
As a Customer Service Agent, excellent communication is key. During the interview, demonstrate your verbal and written skills by clearly articulating your thoughts and providing examples of how you've effectively communicated with customers in the past.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your calm and patient approach, as well as your ability to think on your feet in a fast-paced environment.
✨Demonstrate Your Multitasking Skills
Since the role involves handling multiple queries simultaneously, be ready to share experiences that showcase your organisational skills. Talk about how you prioritise tasks and manage your time effectively, especially in busy situations.
✨Express Your Flexibility
The job requires a flexible attitude towards varying shift patterns. Make sure to convey your willingness to adapt to different schedules and your enthusiasm for working weekends, as this will show your commitment to the role.
