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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Join a dedicated team focused on delivering first-class support to loyal customers.
- Benefits: Enjoy competitive pay, full training, and a friendly, inclusive culture.
- Why this job: Be part of a supportive environment where every conversation matters and growth is encouraged.
- Qualifications: Excellent communication skills and previous customer service experience preferred.
- Other info: Work 40 hours per week with a rotating night shift pattern in Warrington.
Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced, supportive environment where every conversation counts? If so, we want to hear from you.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
We\’re recruiting on behalf of our client for enthusiastic and driven individuals to join their Customer Service team-a dedicated customer support function providing help, guidance, and first-class service to a loyal customer base.
What You\’ll Be Doing:
Handling inbound customer queries via phone, email, and live chat
Offering empathetic, accurate, and timely solutions to a wide range of queries
Logging interactions and updating customer records with precision
Working closely with internal departments to resolve more complex issues
Maintaining professionalism, confidentiality, and compliance at all timesWhat We\’re Looking For:
Excellent communication skills-both verbal and written
A calm and patient manner with strong problem-solving abilities
Ability to multitask and stay organised in a busy environment
Previous customer service experience (contact centre or office-based preferred)
A flexible attitude to work varying shift patternsShifts & Location:
Office-based role in Warrington
Full-time, 40 hours per week (10 hours shifts 4 nights on 4 nights off)
Rotating shift pattern, including some evenings and weekendsWhat\’s in It for You:
Competitive hourly rate of £12.87 (UP TO 20% increase for unsociable hours)
Full training and ongoing support
A friendly and inclusive team culture
Opportunities for development and progressionReady to bring your best self to a team that makes a difference? Apply today and start your next chapter in customer care!
INDMANJ
50096TL
Night Shift Customer Service Agent employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Customer Service Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle a variety of customer queries effectively.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a role that involves handling customer interactions.
✨Tip Number 3
Research our company culture and values to align your responses during the interview. Showing that you understand and resonate with our mission can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this will showcase your suitability for the role.
We think you need these skills to ace Night Shift Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in contact centres or office environments. Emphasise your communication skills and any problem-solving abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer queries in the past and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, clearly outline your excellent verbal and written communication skills. Discuss your ability to multitask and stay organised, especially in fast-paced environments, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your Communication Skills
As a Night Shift Customer Service Agent, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common customer service scenarios clearly and concisely.
✨Emphasise Your Problem-Solving Abilities
Highlight your experience in resolving customer issues. Prepare examples of how you've handled difficult situations in the past, showcasing your calm and patient approach to problem-solving.
✨Demonstrate Your Multitasking Skills
In a fast-paced environment, being able to juggle multiple tasks is crucial. Share instances where you've successfully managed several responsibilities at once, especially in a customer service context.
✨Be Flexible and Adaptable
Since the role involves varying shift patterns, express your willingness to adapt to different schedules. Mention any previous experience you have with flexible working hours to show you're ready for the demands of the job.
