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For Companies At a Glance
- Tasks: Support customers with queries via live chat, phone, and email in a fast-paced environment.
- Company: Join a leading betting provider focused on exceptional customer service and relationship building.
- Benefits: Enjoy flexible shifts, competitive pay, bonuses, and discounts at various retailers.
- Why this job: Perfect for students seeking part-time work with a dynamic team and opportunities for growth.
- Qualifications: Must be over 18 with good technical knowledge and a positive attitude towards learning.
- Other info: Training is on-site for four weeks; shifts are fixed on weekends.
Our Customer Service Teams, based in Birchwood, are there to support and develop relationships with our customers\’ that ensure we are the chosen betting provider for them. Being passionate about delivering great service and getting it right first time, means that we are always listening to our customers\’ with a view to improving everything we do.
If the following job requirements and experience match your skills, please ensure you apply promptly.
About the role
Start dates available from September 2025
Training hours and location – Training is based on-site (Birchwood) Monday-Friday for 4 weeks – full time hours.
Shift patterns – This role requires being in the office on a daily basis, following the successful completion of training.
Shift – 2x 8 hour shifts (16 hours) between 6.45am and 9.30pm, on either Friday, Saturday or Sunday, on an 8 week rota, Part time hours are fixed and would be ideal for a student or parent looking for additional income! Please note, you must be over 18 years old due to the nature of the business.
You will play an active role in servicing our customer queries on a day-to-day basis, ensuring that accounts are kept up to date and we adhere to our regulatory responsibilities.
Working in a fast paced environment and across many areas of the business, the role provides an opportunity for someone who enjoys working in a demanding and challenging environment, whilst still being focused on delivering best in class customer interactions. We love to speak with candidates from customer-facing backgrounds with a positive approach to learning new things, or someone who has curiosity about our industry.
· Servicing inbound contacts regarding online account queries.
· Providing customers with a professional and friendly service via live chat, telephone and email – good technical knowledge is a must!
· Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
· Resolving all customer account queries efficiently and in a timely manner.
· Liaising internally with other departments to resolve customer queries.
· Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction.
· Remain up to date with current promotional campaigns, rules, and procedures.
Some of our benefits
* Competitive hourly rates
* Flexible shift options
* Bonus opportunities
* Company pension scheme
* Employee discounts in most online and high street retailers
* Recruitment Reward Scheme
* Enhanced Maternity/Paternity Leave
What happens next?
Our recruitment team will be in touch if you are successful. Initially we will give you a short call just to get to know you a bit more and to answer any questions that you may have. If we feel like a good match, we will then progress your application to the first stage teams interview and then finally a fun assessment day, so you can meet the team and make sure the role is right for you and vice versa!
If you need any reasonable adjustment to attend the interview, just let us know!
Equal opportunities
Our client are an equal opportunity employer and value diversity. They do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Customer Service Advisor - Part Time employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Familiarise yourself with the betting industry and our company’s services. Understanding the nuances of online betting and customer expectations will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially for live chat and phone interactions. Role-playing common customer queries with a friend can help you feel more confident and prepared to provide excellent service.
✨Tip Number 3
Be ready to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved customer satisfaction, as this will showcase your ability to handle the demands of the role.
✨Tip Number 4
Show enthusiasm for learning new things. Since the role involves staying updated on promotional campaigns and procedures, expressing your eagerness to learn and adapt will resonate well with our team.
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and your ability to work in a fast-paced environment.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of a Customer Service Advisor. Emphasise any previous customer-facing roles and your technical knowledge, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've resolved customer queries in the past and your enthusiasm for learning about the betting industry.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Portfolio Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Technical Knowledge
Since good technical knowledge is a must for this role, be prepared to discuss any relevant experience you have with online account management or similar systems. Familiarise yourself with common issues customers face and how to resolve them.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer queries or complaints. Practise answering these types of questions by thinking through various scenarios and how you would approach resolving them efficiently.
✨Research the Company and Industry
Take some time to learn about the company’s services, current promotional campaigns, and the betting industry in general. This will not only help you answer questions more effectively but also show your genuine interest in the role.
