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- Tasks: Join our team to process customer requests and resolve queries via phone and email.
- Company: AJ Bell is a fast-growing investment platform, trusted by over 620,000 customers.
- Benefits: Enjoy a starting salary of £24,720, 25 days holiday, and a hybrid working model.
- Why this job: Be part of a supportive culture with excellent career development opportunities and social events.
- Qualifications: 5 GCSEs including Maths and English, strong communication skills, and IT proficiency required.
- Other info: Inductions occur fortnightly, and we value diversity and inclusion in our workplace.
The predicted salary is between 19700 - 30000 £ per year.
We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across a variety of teams and inductions will take place for these roles fortnightly. Working in our Exchange Quay, Manchester office day to day responsibilities include processing customer requests, handling financial transactions, producing letters and emails, working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email. Knowledge & Experience: * You will have a minimum of 5 GCSE\’s grades 9-4 (A*-C) or equivalent including Maths and English. * Excellent numerical ability * Strong communication skills, both written and verbal. * Competent IT skills including experience working with Excel * Ability to work to deadlines and under pressure, at times unsupervised * Experience of financial services, or a keen interest in it, is desirable About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK\’s \’Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits: * Starting salary of £24,720 * Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme * A choice of pension schemes with matched contributions up to 6% * Discretionary bonus scheme, Annual free share awards scheme & Buy As You Earn (BAYE) Scheme * Health Cash Plan – provided by SimplyHealth & Discounted private healthcare scheme and dental plan * Free on-site gym providing a wide range of free classes * Employee Assistance Programme * Bike loan scheme * Sick pay+ pledge * Enhanced maternity, paternity, and shared parental leave & Discounted nursery fees at Kids Planet on Exchange Quay * Loans for travel season tickets * Death in service scheme * Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more * Parking at Exchange Quay (Subject to availability) * Personal development programmes built around you and your career goals, including access to personal skills workshops * Ongoing technical training, Professional qualification support & Talent development programmes Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That\’s why we offer a hybrid working model, where you\’ll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we\’d love to speak to you
Customer Service Administrator employer: AJ BELL BUSINESS SOLUTIONS LIMITED
Contact Detail:
AJ BELL BUSINESS SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with AJ Bell's services and values. Understanding the company's mission and how they serve their customers will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your numerical skills and Excel proficiency. Since the role requires handling financial transactions and maintaining accurate records, being able to showcase your competence in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customer queries or financial transactions, as demonstrating your problem-solving skills and ability to work under pressure will be crucial in this role.
✨Tip Number 4
Network with current employees or alumni who work at AJ Bell. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as communication, numerical ability, and IT proficiency that are essential for the Customer Service Administrator position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your communication skills, any relevant experience in financial services, and your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills meet the job requirements and express your interest in contributing to AJ Bell's award-winning service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at AJ BELL BUSINESS SOLUTIONS LIMITED
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are essential. Be prepared to demonstrate your ability to articulate thoughts clearly, both verbally and in writing. Practice answering common interview questions out loud to ensure you convey your points effectively.
✨Highlight Your Numerical Ability
Given the role's focus on handling financial transactions, it's important to showcase your numerical skills. Be ready to discuss any relevant experience you have with numbers, whether through previous jobs or academic achievements. You might even want to prepare for some basic numerical tests during the interview.
✨Familiarise Yourself with Financial Services
While experience in financial services is desirable, showing a keen interest can set you apart. Research AJ Bell and the financial services industry beforehand. Be prepared to discuss why you're interested in this field and how you can contribute to the company's growth.
✨Demonstrate Your IT Competence
Since the role requires competent IT skills, particularly with Excel, be ready to discuss your experience with these tools. If possible, mention specific tasks you've completed using Excel, such as data analysis or creating reports, to illustrate your proficiency.
