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- Tasks: Be the go-to person for IT issues and provide top-notch customer support.
- Company: Join a dynamic team in Derby that values growth and development.
- Benefits: Enjoy a competitive salary, comprehensive training, and clear career progression.
- Why this job: Kickstart your IT career in a friendly, inclusive environment with hands-on experience.
- Qualifications: Passion for IT, basic tech knowledge, and excellent communication skills are key.
- Other info: Previous internships or relevant qualifications are a plus!
Role: First Line Support Technician Location: Derby Salary: £25,000 Are you tech-savvy, customer-focused, and ready to launch your career in IT? We're recruiting for an Entry-Level First Line Support Technician to join a dynamic team in Derby. This is the perfect opportunity for someone looking to step into the IT industry with a supportive employer who values growth and development. What You'll Be Doing: Acting as the first point of contact for IT issues via phone, email, and ticketing systems. Troubleshooting hardware, software, and network problems with patience and efficiency. Escalating complex issues to the second-line support team when needed. Logging incidents and service requests accurately to ensure smooth resolution. Providing excellent customer service and ensuring users feel supported. Setting up confernce rooms What We're Looking For: A passion for IT and a strong interest in problem-solving. Basic understanding of computer systems, networks, and common software. Excellent communication skills with a customer-focused mindset. A willingness to learn and grow within a fast-paced environment. A previous intership, apprenticeship or revelant IT qulaifications can desirbale What's in It for You? A competitive salary of £25,000. Comprehensive training and mentorship to help you succeed. Clear progression opportunities within the company. A friendly and inclusive team environment. On-the-job experience with a range of technologies and systems. If you're ready to take your first step into the IT world and have the drive to succeed, we'd love to hear from you! Apply now and kickstart your IT career in Derby! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Entry Level - First Line Support Engineer employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level - First Line Support Engineer
✨Tip Number 1
Familiarize yourself with common IT issues and troubleshooting techniques. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock support scenarios with friends or family. Being able to explain technical issues clearly is crucial for a First Line Support Technician.
✨Tip Number 3
Research the company culture and values of In Technology Group Ltd. Tailoring your approach to align with their ethos can make a positive impression during the selection process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the team dynamics, which can be beneficial for your application.
We think you need these skills to ace Entry Level - First Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for IT and any relevant experience, such as internships or coursework. Emphasize your problem-solving skills and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a First Line Support Technician and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your basic understanding of computer systems, networks, and software. Use examples to demonstrate your communication skills and customer-focused mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Prepare for Common Support Scenarios
Familiarize yourself with common hardware, software, and network issues that first-line support technicians encounter. Being able to discuss how you would troubleshoot these problems will show your readiness for the role.
✨Emphasize Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to give examples of how you've effectively communicated with customers or team members in the past.
✨Demonstrate a Willingness to Learn
Highlight your eagerness to learn and grow within the company. Discuss any relevant training or certifications you have pursued, and express your openness to receiving feedback and mentorship.
