Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide vital information and support to residents about care services.
- Company: Be part of a dedicated council team focused on improving lives in Peterborough.
- Benefits: Enjoy 25 days annual leave, flexible bank holidays, and discounts through Vivup.
- Why this job: Make a real difference in the community while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and customer service experience are essential; eagerness to learn is a must.
- Other info: We celebrate diversity and welcome applications from all backgrounds, ensuring an inclusive workplace.
This is a permanent contract for 37 hours per week.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
All about the Role
This is a great opportunity to Join our Adult Early Help team providing information and advice about care provision to Peterborough residents. Working closely with the council\’s Adult Social Care service and Health Partners the team manages incoming contacts from both the public and professionals. This role is customer-focused so experience in a customer service environment is essential. You will be able to work both remotely and at the council\’s main office at Sand Martin House.
For further information regarding the post please read the attached job description and person specification. For an informal discussion regarding this opportunity please contact Belinda Evans, Customer Experience Team Manager on (phone number removed)
All about You
As a Customer Care Specialist, you will be willing to grow your knowledge of the different types of care and support available for residents of Peterborough
You will need to have:
excellent oral communication skills including good listening skills
ability to manage a high volume of incoming communications via email and online forms
experience of using a wide range of IT systems in an office environment
an enthusiastic attitude and an eagerness to learn
a caring and compassionate approach to making a difference to the lives of older people, vulnerable adults and their families
All about our Team
The team work collaboratively to ensure an efficient, effective and customer focussed first point of contact for customers telephoning and emailing Adult Social Care. They work alongside Adult Social Care colleagues to grow their knowledge and to manage customer contacts in both a professional and caring manner.
All about our Benefits
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…
Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
Buy up to 10 days additional annual leave (pro-rata)
Access to car lease scheme
Take your bank holidays flexibly to better suit your personal circumstances
Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
Access to development opportunities including apprenticeships to support your personal and professional growth
Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
Access to our equality, diversity and inclusion network
Opportunities to receive Employee Recognition Awards
All about our Commitments
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.
We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs
Customer Care Specialist employer: Peterborough City Council
Contact Detail:
Peterborough City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with the services provided by Adult Social Care in Peterborough. Understanding the specific care provisions and support available will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially active listening. Since this role involves managing a high volume of incoming communications, being able to articulate your thoughts clearly and respond empathetically will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the Adult Early Help team or similar roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Showcase your enthusiasm for learning and personal development. Mention any relevant training or courses you've completed, as well as your willingness to grow your knowledge about care services, which aligns perfectly with the values of our team.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Care Specialist position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've managed high volumes of communications and used IT systems effectively in previous roles.
Showcase Communication Skills: Since excellent oral communication skills are essential, consider including a brief section in your application that demonstrates your ability to listen and respond effectively to customer needs.
Express Enthusiasm for Learning: Convey your eagerness to grow your knowledge about care provision in your cover letter. Mention any relevant training or personal experiences that showcase your caring and compassionate approach.
How to prepare for a job interview at Peterborough City Council
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific situations where you successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to thrive in a customer-focused environment.
✨Demonstrate Your Communication Skills
Since excellent oral communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider preparing examples that showcase your listening skills and how you've effectively communicated with customers or colleagues in the past.
✨Familiarise Yourself with Care Provision
Take some time to research the different types of care and support available for residents in Peterborough. Being knowledgeable about local services will not only impress your interviewers but also show your eagerness to learn and grow in the role.
✨Emphasise Your Teamwork Abilities
The role involves working collaboratively with the Adult Social Care team, so be ready to discuss your experiences working in teams. Share examples of how you've contributed to team success and how you handle challenges in a collaborative setting.
