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- Tasks: Lead user research to enhance user experiences in a dynamic financial platform.
- Company: Join interactive investor, the UK's top flat-fee investment platform with 450,000+ customers.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and staff discounts on investment products.
- Why this job: Make a real impact in transforming financial services through user-centric design and innovation.
- Qualifications: Experience in qualitative and quantitative research methods; strong communication and mentoring skills required.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
Apply (by clicking the relevant button) after checking through all the related job information below.
We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
Purpose of the role:
As a Senior User Experience Researcher, you will be primarily responsible for leading, designing and conducting research using a variety of qualitative and quantitative methods to further improve our understanding of both current and prospective users in order to create simple, intuitive but high-performance user experiences.
You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a previously traditional financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus.
Day to day, you’ll be working alongside UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.
Your research insights will need to inform, influence and support cross functional teams in their quest to understand more about our users, which in turn will be used to generate ideas and highlight opportunities for our roadmaps that will help champion user driven decisions and improve the user experience.
Requirements
Key Responsibilities:
Embed user research into our discovery and product development process working with Research, Onsite Analytics and the Product Owners and Product Managers
Deliver both in-house and 3rd party research, including set up, recruitment, moderation, data collection, analysis and debrief.
Design and facilitate workshops
Conduct primary and secondary user research
Conduct and evaluate quantitative and qualitative research
Perform market and ethnographic research
Perform usability studies with users
Work closely with cross-functional teams to identify, prioritise and evaluate research topics
Plan and implement user research strategies and methodologies
Advocate research findings to diverse audiences through written and oral presentations.
Ability to ask and answer questions, gather, analyse and synthesise data
Use a diverse set of UX research tools
Provide support, guidance and coaching to designers, researchers, copy writers, product managers and UX & UI to up-skill them, and embed a user-first mindset
Drive accessibility within the UX Research team
Implement research insights across the organization
Ability to adapt to a changing environment
Skills & Experience Required:
Mentoring skills
Understand qualitative research methods
Understand quantitative research methods
User Research Methodologies
User interviews
Usability Testing
Diary studies
Competitor Research
Great communication skills
A can-do, proactive attitude
Ability to see patterns in research to help aid the designers
Meticulous sense of detail and the ability to seek out simple solutions to complex challenges
Report writing
Ability to recruit users
Confidence speaking with stakeholders
Resilience
Personal Attributes:
STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME
Clear communicator
Strong team player
Demonstrated passion and drive for delivering the best outcome
Moving with speed – delivering faster and better
Decisive and takes ownership of outcomes
Not afraid to challenge and be open to challenges
Benefits:
Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance – Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal & Well-being Fund – Supporting your physical and mental wellness
Retail Discounts – Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we\’re currently receiving, if you haven\’t been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive
interactive investor collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details
Senior UX Researcher employer: Interactive Investor
Contact Detail:
Interactive Investor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Researcher
✨Tip Number 1
Familiarise yourself with the latest UX research methodologies and tools. Being well-versed in both qualitative and quantitative methods will not only boost your confidence but also demonstrate your expertise during discussions with the team.
✨Tip Number 2
Network with current UX professionals in the financial services sector. Engaging with others in the field can provide you with insights into industry-specific challenges and trends, which you can reference in your conversations during the interview process.
✨Tip Number 3
Prepare to discuss how you've successfully influenced cross-functional teams in previous roles. Highlighting your ability to advocate for user-centric decisions will resonate well with the hiring team at interactive investor.
✨Tip Number 4
Showcase your mentoring skills by discussing any experience you have in upskilling others. This aligns perfectly with the role's requirement to support and guide designers and product managers, making you a more attractive candidate.
We think you need these skills to ace Senior UX Researcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior UX Researcher position. Tailor your application to highlight how your skills and experiences align with their needs.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience with both qualitative and quantitative research methods. Provide specific examples of past projects where you've successfully conducted user research and influenced design decisions.
Highlight Communication Skills: Since the role requires advocating research findings to diverse audiences, make sure to demonstrate your strong communication skills. Include examples of presentations or workshops you've led, and how you effectively communicated complex information.
Tailor Your Application: Customise your CV and cover letter for this specific role at interactive investor. Use keywords from the job description and reflect on how your personal attributes, such as being a clear communicator and a strong team player, make you a great fit for their culture.
How to prepare for a job interview at Interactive Investor
✨Showcase Your Research Skills
As a Senior UX Researcher, it's crucial to demonstrate your expertise in both qualitative and quantitative research methods. Be prepared to discuss specific projects where you've successfully applied these methods, highlighting the impact of your findings on user experience.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams. Familiarise yourself with how you can effectively communicate research insights to diverse audiences. Think of examples where your collaboration led to improved outcomes and be ready to share them.
✨Emphasise Your Mentoring Experience
The job requires supporting and guiding other team members. Be ready to talk about your mentoring experiences, how you've helped others develop their skills, and how you foster a user-first mindset within teams.
✨Demonstrate Your Problem-Solving Skills
Highlight your ability to identify patterns in research and propose simple solutions to complex challenges. Prepare to discuss specific instances where your insights led to actionable changes in product design or user experience.
