Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and improve essential estate service contracts for our communities.
- Company: Join GreenSquareAccord, dedicated to creating great places to live and work.
- Benefits: Enjoy hybrid working, a supportive team, and a positive, inclusive culture.
- Why this job: Make a real impact on communities while collaborating with diverse teams.
- Qualifications: Experience in managing large-scale service contracts and CIPS Level 3/4 required.
- Other info: Be part of a values-led organisation focused on social impact.
The predicted salary is between 36000 - 60000 £ per year.
Operations Contract Manager Birmingham | Full-time | Hybrid Working Drive collaboration, service excellence and contract innovation at the heart of our communities. At GreenSquareAccord, our purpose is simple, to create great places to live and work. We`re looking for a skilled and collaborative Operations Contract Manager to lead the way in how we deliver essential estate services through well-managed, high-performing contracts that put our residents first. This is more than just managing contracts, it`s about working with teams, suppliers and communities to build a consistent, customer-focused services that makes a lasting difference. The role Reporting to the Director of Estate Services, you`ll be at the forefront of managing and improving a wide range of contracts which includes grounds maintenance as well as cleaning to specialist services like pest control and arboriculture. You`ll lead a team of Contract Officers and Administrators working closely with colleagues across the business to ensure services are efficient, responsive and meet the needs of our residents. With a clear focus on collaboration, performance, and contractual rigour, you`ll embed a contract management approach that delivers real value. Key responsibilities: Lead on the procurement, monitoring and performance of multiple service contracts Build strong relationships with internal teams, contractors and customers to ensure smooth and responsive service delivery Develop and embed a robust contract management framework whilst setting clear roles, responsibilities and performance standards Support your team to monitor contractor KPIs, identify issues early and drive continuous improvement Champion service quality and customer involvement, ensuring feedback directly shapes delivery Provide financial oversight, ensuring value for money and contractual compliance across all areas Promote a culture of learning, performance and cross-team working to deliver services \”right first time\”About you We`re looking for someone who thrives in a collaborative environment and is passionate about getting things done properly. You`ll bring: Experience leading multiple large-scale service contracts, ideally within housing, estates or property services A strong understanding of contract frameworks, supplier performance and commercial negotiations A hands-on approach to developing contract schedules, specs and service standards Experience motivating and leading high-performing teams A collaborative, solutions-focused style – comfortable working across departments, engaging customers and influencing suppliers CIPS Level 3/4 (essential)This role is perfect for someone who can zoom out to see the bigger picture but isn`t afraid to get into the detail to make things work better. Why join GreenSquareAccord? You`ll be part of a values-led organisation that`s committed to delivering social impact through excellent services. We believe in doing things differently, and we give our people the support and autonomy to make things happen. Be part of a supportive, experienced team who care about getting it right Work in a modern, collaborative Birmingham office with flexible working across our regions Shape services that improve homes, communities and lives Enjoy a positive, inclusive culture where your voice mattersReady to lead smarter contracts, stronger teams and better services? Join us and help shape the future of service delivery at GreenSquareAccord. Closing date for applications: 27-08-2025 For more information about this position please open the following document/s
Operations Contract Manager employer: GreenSquareAccord
Contact Detail:
GreenSquareAccord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Contract Manager
✨Tip Number 1
Familiarise yourself with the specific contract management frameworks and performance metrics relevant to the housing and estates sector. This knowledge will help you demonstrate your expertise during discussions and interviews.
✨Tip Number 2
Network with professionals in the housing and property services industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Operations Contract Manager role.
✨Tip Number 3
Prepare examples of how you've successfully led teams and managed contracts in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 4
Research GreenSquareAccord's values and recent projects. Understanding their mission and how they operate will allow you to tailor your conversations and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Operations Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large-scale service contracts, particularly within housing or property services. Use specific examples that demonstrate your ability to lead teams and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for collaboration and service excellence. Mention how your skills align with the responsibilities outlined in the job description, such as developing contract management frameworks and driving continuous improvement.
Highlight Relevant Qualifications: Ensure you mention your CIPS Level 3/4 qualification prominently in your application. This is essential for the role and should be clearly stated in both your CV and cover letter.
Showcase Your Collaborative Style: In your application, emphasise your collaborative approach and ability to engage with various stakeholders. Provide examples of how you've successfully worked across departments and influenced suppliers to achieve better outcomes.
How to prepare for a job interview at GreenSquareAccord
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Operations Contract Manager role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can contribute to the team at GreenSquareAccord.
✨Showcase Your Collaborative Skills
Since this role emphasises collaboration, be prepared to discuss examples from your past where you've successfully worked with teams, suppliers, or customers. Highlight your ability to build strong relationships and drive service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage contracts effectively. Think of specific scenarios where you had to monitor KPIs, address issues, or implement improvements, and be ready to share these experiences.
✨Demonstrate Your Passion for Service Quality
GreenSquareAccord values a commitment to service quality and customer involvement. Be ready to discuss how you have championed service delivery in previous roles and how you plan to ensure feedback shapes future services.
