Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch 3rd Line IT Support for users, both onsite and remotely.
- Company: Join a leading dynamic manufacturing business making waves in the industry.
- Benefits: Enjoy a competitive salary, car allowance, bonus, and a comprehensive benefits package.
- Why this job: Be part of a collaborative team, tackle exciting challenges, and grow your IT skills.
- Qualifications: Must have 3rd Line IT Support experience in an enterprise environment and strong troubleshooting skills.
- Other info: Hybrid working model with 2-3 days onsite in beautiful Devon.
IT Technical Support – 3rd Line IT Support – £50K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working – 2/3 Days a Week Onsite. Devon. T6/MN/(phone number removed). Must be Eligible to work in the UK. Leading dynamic manufacturing business requires an experienced 3rd Line IT Support – IT Technical Support Specialist. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties. Role: Provide 3rd Line IT Support for an end user base – onsite IT Support. Main bulk of the role will focus on supporting End User Compute – mainly 3rd Line Onsite Support & Remote Desktop Support. Role will sit in a 3rd Line Support team – dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Escalating Networking Incidents to Third-Party provides that manage SD-WAN, LAN & Networking. Skills Experience Required: 3rd Line IT Support – must have 3rd line IT Support experience. 3rd Line IT Support in an Enterprise Environment – carry out upgrades & maintenance. SD-Wan – able to troubleshoot and then escalate to a Third Party. General Networking – Aruba or Cisco – Network Switching & Routing – able to Troubleshoot then escalate to a Third-Party. Firewalls – ideally Fortinet or similar experience. Microsoft Office 365 – administration. Active Directory & Azure Active Directory – administration. MCM, Print Services, Entra, InTune & AutoPilot – other similar Microsoft tools. IDP – Identity Provider Platform – Okta or similar technology experience. SSL Certificate Renewal Process. Audio Visual – Zoom Video Conferencing & Voice Administration support. Document fixes & workarounds – aligned to IT Security Policy. Third Parties – Escalating issues to IT Third Parties – managing the process – ensure all Incidents & Requests are passed to Third Parties when required – managed in a professional & timely manner – ownership of the resolution to agreed closure. ITIL Practices – ideally have an understanding of ITIL best practices. Excellent Communication Skills. Collaborative Approach. Desirable Experience: Citrix support. Cloud – AWS or Azure – deploying & integrating Cloud solutions. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform. Keywords: 3rd Line IT Support, Enterprise IT Support, 3rd Line IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Audio Visual, Zoom, Teams, Voice Administration, Incident Management, ITIL, IT Support, 3rd Line IT Support, Devon, Permanent, T6/MN/(phone number removed)
IT Technical Support - 3rd Line IT Support employer: Mackenzie Jones IT
Contact Detail:
Mackenzie Jones IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support - 3rd Line IT Support
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as SD-WAN, Aruba or Cisco networking, and Microsoft tools like Office 365 and Azure Active Directory. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing and resolving 3rd Line incidents, especially in an enterprise environment. Be prepared to discuss specific examples of how you've successfully handled escalated issues and collaborated with third-party providers.
✨Tip Number 3
Demonstrate your understanding of ITIL best practices during the interview. Familiarity with ITIL can show that you are well-versed in industry standards for incident management and service delivery, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your communication skills and collaborative approach. Since the role involves working closely with end users and third-party providers, showcasing your ability to communicate effectively and work as part of a team will be essential.
We think you need these skills to ace IT Technical Support - 3rd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd Line IT Support experience, especially in areas like End User Compute, Networking, and troubleshooting. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, emphasize your relevant experience and how it relates to the specific requirements of the role. Mention your familiarity with tools like Microsoft Office 365, Active Directory, and any experience with SD-WAN or networking technologies.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
Highlight Problem-Solving Abilities: Discuss specific instances where you successfully managed and resolved complex IT incidents. This will showcase your troubleshooting skills and your ability to escalate issues appropriately when necessary.
How to prepare for a job interview at Mackenzie Jones IT
✨Showcase Your 3rd Line IT Support Experience
Be prepared to discuss your previous roles in 3rd Line IT Support. Highlight specific incidents you managed, the tools you used, and how you escalated issues to third parties. This will demonstrate your hands-on experience and problem-solving skills.
✨Familiarize Yourself with Networking Concepts
Since the role involves troubleshooting networking incidents, brush up on your knowledge of SD-WAN, LAN, and general networking principles. Be ready to explain how you've handled similar situations in the past, especially with technologies like Aruba or Cisco.
✨Understand ITIL Best Practices
Having a grasp of ITIL practices is essential for this position. Prepare to discuss how you've applied ITIL methodologies in your previous roles, particularly in incident management and service delivery.
✨Demonstrate Excellent Communication Skills
Effective communication is key in IT support roles. Practice explaining complex technical issues in simple terms, as you may need to communicate with non-technical users. Share examples of how you've successfully collaborated with teams or third-party providers.
