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- Tasks: Help customers via phone, email, and chat while resolving inquiries and complaints.
- Company: Join Office Angels, a leading agency known for exceptional support and opportunities.
- Benefits: Enjoy weekly pay, 28 days leave, and access to exclusive perks and discounts.
- Why this job: Gain valuable retail experience in a supportive environment with potential for extension.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a hybrid role based in Leeds City Centre, starting ASAP.
Are you passionate about customer service? Do you enjoy helping people and providing exceptional support? Are you looking for an exciting opportunity to gain valuable experience in the retail industry? If so, our client is looking for a Temporary Customer Service Executive to join their team and make a positive impact on their customers' experience. Role: Temporary Customer Service Administrator Contract Length: 4 weeks (potential to be extended) Start Date: ASAP Pay: £11.79 an hour + Office Angels Benefits Hours: 9am-5:30pm Location: Leeds City Centre. Hybrid role once fully trained up. In this role, you will be responsible for: Handling customer inquiries via phone, email, and chat, ensuring prompt and accurate responses. Pulling customers that are affected by pre-order dates, then moving and sending outreaches to those customers. Providing product information, resolving customer complaints, and offering effective solutions to ensure customer satisfaction. Processing orders, tracking shipments, and coordinating with the wider team to ensure timely delivery. Assisting with after-sales support, including processing returns, exchanges, and refunds. Maintaining a high level of knowledge about their products and services to provide accurate and up-to-date information to customers.To be successful in this role, you should possess the following skills and qualifications: Previous experience in a customer service role. Experience on the phones and dealing with an email service is required. Excellent communication skills, both written and verbal, with the ability to empathise and build rapport with customers. Strong problem-solving skills and the ability to think on your feet in a fast-paced environment. Attention to detail and the ability to multitask and prioritise tasks effectively. A positive and friendly attitude, with a genuine desire to help customers.✔ Benefits of becoming an Office Angels Temp (THE BEST BENEFITS IN THE MARKET): Weekly Pay – Pay day is a Friday! 28 days annual leave minimum Dedicated consultant to support your job search. First opportunity to see permanent positions. Access to free eyecare vouchers Temp of the Month awards Timesheets can be completed on mobile devices. Perks at work and discount schemes Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Temporary Customer Service Administrator employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Administrator
✨Tip Number 1
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you handled inquiries or resolved complaints effectively, as this will demonstrate your capability in a similar role.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and practice your responses. Being able to think on your feet and provide solutions quickly is crucial in this fast-paced environment.
✨Tip Number 3
Showcase your communication skills by engaging in conversations with friends or family about customer service experiences. This will help you articulate your thoughts clearly and build rapport during the interview.
✨Tip Number 4
Research the company and its products before the interview. Having a solid understanding of what they offer will allow you to provide informed answers and demonstrate your genuine interest in helping customers.
We think you need these skills to ace Temporary Customer Service Administrator
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any previous experience you have in customer service roles. Mention specific tasks you've handled, such as responding to inquiries or resolving complaints, to show that you understand the demands of the position.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with customers in the past. This could include handling difficult situations or providing clear information over the phone and via email.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully resolved customer issues or improved processes. This will highlight your ability to think on your feet and find effective solutions in a fast-paced environment.
Express Your Passion for Helping Customers: Convey your genuine desire to assist customers and make their experience positive. Use your cover letter to share why you enjoy customer service and how you can contribute to enhancing customer satisfaction.
How to prepare for a job interview at Office Angels
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle customer inquiries and complaints effectively, both verbally and in writing.
✨Highlight Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved customer issues. Think of examples that showcase your ability to think on your feet and provide effective solutions in a fast-paced environment.
✨Emphasize Attention to Detail
In customer service, details matter! Be ready to talk about how you prioritize tasks and maintain accuracy in your work. Mention any tools or methods you use to stay organized and efficient.
