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- Tasks: Help guests have an amazing holiday by solving their problems and providing excellent service.
- Company: Butlin's is all about fun, excitement, and creating unforgettable experiences for guests.
- Benefits: Enjoy a vibrant work culture, flexible shifts, and the chance to learn and grow.
- Why this job: Join a passionate team that values empathy, creativity, and making a difference in guests' lives.
- Qualifications: No specific experience needed; just bring your positive attitude and willingness to learn!
- Other info: Work 35 hours a week with a rota covering 5 out of 7 days.
The predicted salary is between 24000 - 36000 £ per year.
Guest Services Advisor – Skegness
Description
About The Role
FULL TIME – 35 HOURS.
Our Guest Services Centre is full of passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn\’t just about answering calls!
We put the fun back in to our guests holiday so if things aren\’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest.
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn\’t a scripted role – we want you to bring yourself to work every day and love to see our team engage with our guests.
You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests.
Shift Patterns
Our Guest Services Team are available 7 days a week and you will be working to a rota of any 5 out of 7 days.
Typical shifts for this role are as below however flexibility is key:
Mondays & Fridays 08:45-19:00 or 12;00 – 21:00/22:00
Three out of the other 5 days – usually 08:45-17:00
About You
If you love making a difference and understand the importance of getting it right for every guest this could be the perfect role for you.
Ideally we are looking for someone with experience of working with customers or guests over the phone or in person. You don\’t need to have worked in hospitality before as we will teach you everything you need to know about Butlin\’s! We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly.
Empathy and listening skills are really important to make sure we are able to offer a great experience, so you should be confident in these areas, being able to lead in engaging conversations in a great tone of voice.
Alongside being on the phone, you will be working on a computer with some of our systems to log jobs and feedback for our guests so fast accurate typing skills coupled with being comfortable on a computer is a must.
About Butlin\’sAt Butlin\’s, we\’re all about fun, excitement, and adventure by the bucketload! For over 80 years we\’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they\’ll say about working at Butlin\’s is our culture! We\’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren\’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin\’s!
Guest Services Advisor - Skegness employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Advisor - Skegness
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding what makes them unique will help you connect with the team and demonstrate your enthusiasm for creating memorable experiences for guests.
✨Tip Number 2
Practice your telephone manner and customer service skills. Since this role involves engaging with guests over the phone, being able to communicate clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities in conversations. Think of examples where you've successfully resolved issues for customers or guests, as this will highlight your capability to handle challenges effectively.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working various shifts, demonstrating your willingness to adapt will show that you're committed to being a valuable team member.
We think you need these skills to ace Guest Services Advisor - Skegness
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what a Guest Services Advisor does. Highlight your empathy, problem-solving skills, and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, especially any roles involving customer interaction. Emphasise your communication skills and ability to engage with guests effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've made a difference in previous customer service roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your writing is clear and professional, as this reflects your attention to detail.
How to prepare for a job interview at Butlins
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping guests and creating memorable experiences. Share examples from your past where you went above and beyond for a customer, as this aligns perfectly with the role's focus on guest satisfaction.
✨Demonstrate Empathy and Problem-Solving Skills
Prepare to discuss situations where you've had to listen carefully to a customer's concerns and find effective solutions. Highlight your ability to empathise with guests and how you can turn a negative experience into a positive one.
✨Be Ready to Engage in Conversation
Since the role requires a confident telephone manner, practice engaging in friendly conversations. Think about how you can keep the tone light and fun while addressing any issues guests may have, reflecting the company's values.
✨Familiarise Yourself with Butlin's Values
Research Butlin's culture and values before the interview. Be prepared to discuss how you embody these values in your work ethic and interactions, particularly focusing on creating smiles and caring for each other within the team.
