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- Tasks: Engage with guests over the phone, answering queries and ensuring a fantastic holiday experience.
- Company: Butlin's is all about fun, excitement, and creating unforgettable holiday memories for guests.
- Benefits: Enjoy flexible shifts, a supportive team culture, and opportunities for hybrid working.
- Why this job: Join a passionate team dedicated to making a difference and creating smiles for every guest.
- Qualifications: Customer service experience is preferred; a positive attitude and willingness to learn are essential.
- Other info: No cold calling involved, and comprehensive training will be provided.
The predicted salary is between 24000 - 36000 £ per year.
Contact Centre Advisor – Hemel Hempstead
Description
About the Role
Our Contact Centre is full of fun, passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn\’t just about answering calls! Our guests contact us with all sorts of enquiries – some to book their holiday with us, others may have a few questions about the resorts and what to do during their stay.
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn\’t a scripted contact centre role – we want you to bring yourself to work every day and love to see our team engage with our guests.
To begin with, you will work exclusively with our guests over the phone. This is not a sales role and there will be absolutely no cold calling (yay!)
Shift Patterns
Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 10:30am-7pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.
You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you.
About You
If you love helping people and enjoy being part of a team that makes a real difference, this could be just the role for you.
We\’re dedicated to crafting exceptional holiday experiences, and we\’re seeking someone passionate about ensuring every guest has a great time. If you\’re happy to go the extra mile to help find the perfect break, you\’ll fit right in with us.
You should have experience working with customers, either over the phone or face-to-face. While hospitality experience is not necessary, we\’ll train you on how things work at Butlin\’s. Your attitude, willingness to learn, and effort are what matter most. Experience in a contact centre or retail, especially in sales or target-driven roles, is a bonus.
Listening well and showing empathy are key parts of the role, as we want every guest to feel heard and understood. You\’ll need to be comfortable having friendly, engaging conversations with a warm and confident tone.
The role also involves using a computer and our booking systems, so being confident with technology is also important.
We work in a hybrid way, so you\’ll need to be able to work from our office and home when needed.
About Butlin\’sAt Butlin\’s, we\’re all about fun, excitement, and adventure by the bucketload! For over 80 years we\’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they\’ll say about working at Butlin\’s is our culture! We\’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren\’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin\’s!
Contact Centre Advisor - Hemel Hempstead employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor - Hemel Hempstead
✨Tip Number 1
Familiarise yourself with Butlin's offerings and services. Understanding the various holiday packages, resorts, and activities will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Practice your communication skills by having friendly conversations with friends or family. This will help you develop a warm and engaging tone, which is essential for making guests feel comfortable and valued.
✨Tip Number 3
Showcase your customer service experience during any informal chats or interviews. Highlight specific instances where you've gone the extra mile to assist customers, as this aligns perfectly with our values at Butlin's.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working weekends and varying hours, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Contact Centre Advisor - Hemel Hempstead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Contact Centre Advisor does. Highlight your customer service experience and any relevant skills that align with the role's requirements.
Show Your Passion: In your application, express your enthusiasm for helping guests and making their holiday experiences memorable. Use specific examples from your past experiences to demonstrate your commitment to customer satisfaction.
Tailor Your CV: Make sure your CV reflects your relevant experience, especially in customer service roles. Emphasise your ability to engage with customers and your comfort with technology, as these are key aspects of the job.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and explains why you would be a great fit for Butlin's. Mention your willingness to learn and adapt, as well as your ability to work in a team and handle enquiries with empathy.
How to prepare for a job interview at Butlin's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping guests and creating memorable experiences. Share examples from your past roles where you went the extra mile for a customer, as this aligns perfectly with the values of the company.
✨Demonstrate Your Communication Skills
Since the role involves engaging conversations over the phone, practice speaking clearly and confidently. Be prepared to showcase your listening skills and empathy during the interview, as these are crucial for making guests feel valued.
✨Be Ready to Discuss Flexibility
The job requires flexibility in working hours, so be ready to discuss your availability. Highlight your willingness to adapt to different shift patterns and how you can manage your time effectively to meet the demands of the role.
✨Familiarise Yourself with Technology
As the role involves using booking systems and computers, brush up on your tech skills. Mention any relevant experience you have with technology, and be prepared to discuss how you can quickly learn new systems if needed.
