Account Manager

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft — making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by a culture and support system that enable them to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Account Manager

We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands-on mentality, eager to help the world’s biggest brands grow, and capable of applying this mindset to help Adyen scale. You should be excited to work with a global, multicultural team in a collaborative manner and be a keen problem solver. Your focus will be on delivering an outstanding customer experience, identifying and pursuing new opportunities, and driving mutual success for Adyen and our customers.

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team because winning is more important than ego. In this role, you’ll work on a diverse portfolio of accounts across various verticals, collaborating with talented and driven colleagues to develop customer relationships and foster growth.

Why join the Adyen Account Management team?

The Account Management team is vital to our growth and success, helping to expand the Adyen brand globally. You will manage relationships with international merchants across multiple industries and channels, working on cross-functional initiatives in a fast-paced, entrepreneurial environment with high autonomy. You will also become an expert in the global payments landscape and enhance your skills through our AM Academy.

What You’ll Do:

1. Collaboration: Work closely with your team and independently manage strategic merchants.
2. Relationship management: Build trust and long-term partnerships to reduce churn and maximize account value.
3. Commercial acumen: Identify growth opportunities and lead discussions to help grow accounts and meet financial targets.
4. Project management: Prioritize and manage projects across accounts, leveraging internal support as needed.
5. Feedback: Represent the voice of the customer to improve products and merchant experience.
6. Independence: Manage tasks proactively to meet deadlines and resolve issues efficiently.

Who You Are:

1. Have 3-6 years of experience in a client-facing, commercial role, ideally in enterprise software, financial services, or technical infrastructure.
2. Enjoy engaging with clients and developing strong relationships.
3. Are a self-starter with a curious mindset, driven to leverage your knowledge for customer growth.
4. Have a proven track record of driving growth within existing portfolios, motivated by team targets.
5. Experienced in presenting, negotiating, and structuring complex pricing models.
6. Highly organized with excellent time management skills and a drive to improve team efficiency.
7. Proficient in professional written and verbal English; additional languages are a plus.

Our Diversity, Equity and Inclusion commitments

Our diverse perspectives are key to our momentum. We welcome applicants from all backgrounds and cultures, encouraging everyone to be their authentic selves at Adyen. We especially encourage women and underrepresented communities to apply, even if you meet fewer than all qualifications.

What’s next?

We aim to provide a smooth candidate experience, with feedback within 5 business days and a typical interview process lasting about 4 weeks. This role is based in our London office; we value in-person collaboration and do not offer remote-only positions.

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