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For Companies At a Glance
- Tasks: Provide exceptional customer service and sales support at the trade counter.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Why this job: Be part of a supportive team in a reputable company focused on people and excellence.
- Qualifications: Experience in retail or trade counter sales is essential; strong communication skills are a must.
- Other info: Work full-time with opportunities for career growth in a dynamic environment.
About Lawsons
All potential candidates should read through the following details of this job with care before making an application.
Lawsons is the UK’s largest independent supplier of fencing, timber, and building materials, with an extensive network of branches across London and the South East. Since 1921, our commitment to outstanding service and quality products has made us a leading name in the industry. We now have over 35 branches, employ more than 700 people, and have a turnover of £165 million.
Counter Sales Job Opportunity at The Landscape Centre
As a Counter Sales team member at our Chelmsford branch, you will play a vital part in providing exceptional customer service and sales support on the trade counter. We are looking for a proactive, customer-focused individual who will deliver excellent service to our trade and retail customers, helping them with product advice, accurate order processing, and ensuring a positive experience with every visit.
Working Hours for Counter Sales Role
This position is full-time, working Monday to Friday from 07:30 to 17:00, with alternate Saturdays from 08:00 to 12:00. You will be part of a friendly, enthusiastic team, committed to supporting one another in achieving shared goals.
Branch Location – Does Corner, Maldon Road, Ulting, Maldon, CM9 6QQ.
Benefits – Why Join Lawsons for Your Sales Career?
Competitive salary range between £29,000 – £34,000 dependant on experience.
25 days holiday plus Bank Holidays and a dedicated celebration day.
Pension Scheme, Death In Service Scheme, and Employee Assistance Programme.
MY Reward benefits, including Online GP Access.
Ongoing training and development opportunities to support your career growth.
Be part of a long-established, reputable company with a strong focus on people and excellence.
Main Responsibilities – Counter Sales Position
Deliver outstanding customer service to all customers, offering product knowledge and advice to meet their needs.
Efficiently process orders, quotations, and sales transactions at the trade counter using the company CRM/EPOS system.
Support product merchandising, promotional displays, and ensure that the counter area is well-presented and tidy at all times.
Build and maintain lasting relationships with trade and retail customers to encourage repeat business.
Proactively identify cross-selling and upselling opportunities to maximise sales growth and branch profitability.
Assist with stock control processes, stock rotations, and regular inventory checks.
Work closely with warehouse and yard staff to ensure seamless customer collections and order fulfilment.
Act promptly to resolve any customer queries or issues in a professional and positive manner.
Ensure compliance with all company procedures, health & safety regulations, and industry best practice.
Skills and Experience – What We’re Looking For in a Counter Sales Team Member
Previous experience in a Builders Merchant, trade counter, retail sales, or a similar customer-facing sales environment (essential).
Friendly manner, excellent communication skills, and a strong team player.
Quick learner with good product knowledge, or willingness to learn about timber, building materials, and associated products.
Good numeracy, accuracy, and attention to detail when processing orders and handling payments.
Ability to remain calm and professional under pressure, with effective problem-solving skills.
Confident using computer systems for sales transactions and enquiries.
Positive attitude, adaptable, and committed to providing a quality experience for every customer.
Why You Should Apply – Build Your Career in Trade Counter Sales
Join a respected market leader, recognised for its supportive workplace and commitment to people development.
Work in a busy and rewarding environment where your efforts make a real difference to the success of the branch.
Access tailored training, mentoring, and progression opportunities within the largest independent supplier in the industry.
Become part of a diverse, inclusive team culture that welcomes new ideas and values every contribution. #HP
Counter Sales employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding timber, fencing, and building materials will not only boost your confidence but also help you engage effectively with customers during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to maintain a positive experience for customers, which is crucial for the Counter Sales role.
✨Tip Number 3
Research the company culture at Lawsons. Highlighting your alignment with their values, such as teamwork and commitment to excellence, can set you apart from other candidates and show that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss your previous experience in a similar sales environment. Be ready to explain how your background in builders' merchants or retail sales has equipped you with the skills needed for this position, particularly in order processing and customer interaction.
We think you need these skills to ace Counter Sales
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Counter Sales position. Familiarise yourself with the company’s values and how they align with your own.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, sales, or any previous roles in a Builders Merchant or similar environment. Emphasise your communication skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and your willingness to learn about timber and building materials.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Counter Sales role.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Familiarise yourself with the range of products Lawsons offers, especially timber and building materials. Being able to discuss these confidently will show your commitment and help you provide better customer service.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues or went above and beyond to meet customer needs, as this role heavily focuses on customer interaction.
✨Show Team Spirit
Emphasise your ability to work well in a team. Share instances where you collaborated with colleagues to achieve a common goal, as teamwork is essential in a busy sales environment like Lawsons.
✨Be Ready for Problem-Solving Scenarios
Think of potential customer queries or issues that could arise and how you would handle them. Demonstrating your problem-solving skills will be crucial, especially in a fast-paced counter sales role.
