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- Tasks: Help customers via phone, email, and live chat while managing queries and processing returns.
- Company: Join a rapidly growing, well-established company with a new Head Office in Treorchy.
- Benefits: Enjoy a competitive salary, hybrid working, casual dress code, and discounts on products.
- Why this job: Be part of a new team with genuine career growth and a supportive work environment.
- Qualifications: Experience in customer service is essential; enthusiasm and a positive attitude are key.
- Other info: This role offers excellent training and the chance to shape a new customer service function.
Customer Service Administrator
If the following job requirements and experience match your skills, please ensure you apply promptly.
£26,500 + company pension & excellent opportunities for career growth
Treorchy
Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?
If so, please read on?
We are currently recruiting for a Customer Service Administrator to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it\’s infancy and it\’s a role where there is potential for you to develop quickly.
As a Customer Service Administrator you will be:
Responding to customer queries via phone, email, and live chat
Managing customer tickets from first contact to resolution
Processing returns, refunds, and warranty claims
Liaising with internal teams to provide accurate product information and updates
Maintaining detailed customer records and ensuring data is up to date
Escalating complex issues to the appropriate team quickly and efficiently
Supporting continuous improvements in their customer service approachThis is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.
For immediate consideration, please forward your CV to Vibe today.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy
Customer Service Administrator employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially for phone and live chat interactions. Practising how to convey information clearly and concisely can make a significant difference in how you handle customer queries.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Being able to share specific instances where you’ve gone above and beyond will showcase your problem-solving abilities and customer service experience.
✨Tip Number 4
Research common customer service tools and software that may be used in this role. Familiarity with ticketing systems or CRM software can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Focus on skills like communication, problem-solving, and any specific software or tools you've used in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in joining a newly created team and how your skills align with their needs.
Highlight Relevant Experience: In your application, emphasise your experience in managing customer queries and resolving issues. Provide examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vibe Recruit
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've successfully handled customer queries and resolved issues, as this will demonstrate your capability for the role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service and their products will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would manage difficult customers or complex issues, as this will showcase your problem-solving skills and adaptability.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and interest in the position.
