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- Tasks: Provide 1st and 2nd line tech support, troubleshoot issues, and mentor junior staff.
- Company: Join a well-established Managed Service Provider known for high-quality IT support in Rochdale.
- Benefits: Enjoy 22 days holiday, private healthcare, pension scheme, and a supportive team culture.
- Why this job: Perfect for those who love variety, mentoring, and making a real impact in IT support.
- Qualifications: 2+ years in IT support, strong Windows and Office 365 knowledge, and excellent communication skills.
- Other info: Full UK driving licence required; relevant IT certifications are a plus.
A brilliant opportunity to join a growing team!
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function.
This is an ideal opportunity for someone with 2+yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service.
If you\’re looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.
Position details:
* Working hours: 40hrs per week, Monday to Friday
* Salary: £25,000 to £33,000 depending on experience
* Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture
Role overview:
* This role is ideal for a 1st / 2nd Line Technician with at least 2yrs\’ experience in an IT helpdesk or support role, you\’ll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others.
Key responsibilities:
* Provide 1st & 2nd Line tech support to both customers & internal users
* Troubleshoot & resolve issues related to hardware, software & networking
* Escalate complex issues where necessary & follow up to resolution
* Mentor & support junior staff, including apprentices
* Maintain accurate documentation of tickets, systems & procedures
* Support continuous improvement of IT systems & processes
Experience & skills required:
* Minimum 2yrs experience in a similar IT support / helpdesk role, with a strong technical knowledge of Windows environments & Office 365
* Basic networking understanding (routers, switches, VPNs etc)
* Excellent communication skills & a customer-focused approach
* Organised, reliable & proactive
* Full UK driving licence & transport – Essemtial
Desirable:
* Relevant IT certifications (CompTIA, Microsoft, ITIL etc)
* Previous experience mentoring or training junior team member
1st / 2nd Line Helpdesk & Desktop IT Support (MSP) employer: Lotus Recruitment
Contact Detail:
Lotus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Helpdesk & Desktop IT Support (MSP)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows environments and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any mentoring or training experience you have when networking or during interviews. This role values someone who can support junior colleagues, so showcasing your ability to guide others will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you convey your problem-solving skills effectively.
✨Tip Number 4
Research the company culture of the Managed Service Provider. Understanding their values and how they support their team can help you tailor your conversation during the interview, showing that you're a good fit for their environment.
We think you need these skills to ace 1st / 2nd Line Helpdesk & Desktop IT Support (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of experience in IT support roles. Emphasise your technical knowledge of Windows environments and Office 365, as well as any relevant certifications you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your customer-focused approach. Mention specific examples of how you've successfully resolved technical issues and mentored junior colleagues in the past.
Highlight Relevant Skills: In your application, clearly outline your troubleshooting skills across hardware, software, and networking. Include any experience you have with basic networking concepts like routers and VPNs to demonstrate your technical proficiency.
Show Enthusiasm for the Role: Express your excitement about joining a growing team and contributing to a supportive company culture. Mention how you value continuous improvement and are eager to bring your ideas to the table.
How to prepare for a job interview at Lotus Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially regarding Windows environments and Office 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Customer Service Excellence
Since this role involves providing support to customers, highlight your previous experiences where you delivered outstanding customer service. Share specific examples of how you resolved issues and ensured customer satisfaction.
✨Emphasise Mentoring Experience
If you've mentored or trained junior colleagues before, make sure to mention this during the interview. Discuss your approach to mentoring and how it has positively impacted your team, as this is a key responsibility of the role.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
