Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer service in the morning and bookkeeping in the afternoon.
- Company: Join a dynamic body shop environment focused on vehicle repairs.
- Benefits: Enjoy a Monday to Friday schedule with potential for growth.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping customers.
- Qualifications: 3-5 years in customer service or accident repair, plus Xero experience.
- Other info: Own transport required due to location.
Customer Service & Bookkeeping Administrator (Body Shop Environment)
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
WR9 – Due to the location you will need to have access to your own transport.
Mon-Fri 9am-5pm
Role Overview:
This dual-role position requires a confident and organised individual to manage the reception and customer service duties during the morning and some accounts in the afternoon. The successful candidate will have experience in both customer service and financial administration, with essential knowledge of Xero accounting software.
Key Responsibilities:
Front-of-House Duties (Morning):
* Greet and assist customers in person and over the phone, providing accurate information regarding the vehicle repair process.
* Manage workshop capacity by scheduling vehicle bookings and coordinating drop-offs and collections.
* Communicate with insurers and document necessary details, passing them to the workshop team when required.
* Arrange vehicle recoveries where necessary.
* Keep customers informed with regular updates on the status of their repairs.
* Perform general admin tasks including processing excess and sales invoices, and handling parts purchase invoices.
* Support day-to-day operations with excellent communication and multitasking skills in a fast-paced body shop environment.
Bookkeeping Duties (Afternoon):
* Maintain up-to-date and accurate data entry using Xero accounting software (experience essential).
* Reconcile sales, purchase invoices, and bank transactions.
* Manage ordering of stock and parts to support ongoing operations.
* Assist with reporting and maintain financial records in line with company procedures.
Candidate Requirements:
* 3–5 years’ experience in the accident repair industry or a fast-paced customer-focused environment.
* Proven bookkeeping experience, with proficiency in Xero.
* Strong IT skills, particularly in Microsoft Office (Excel, Outlook, Word).
* Solid understanding of motor vehicles and the repair process.
* Familiarity with Bodyshop Management Systems (BMS) and BSI standards is desirable.
* Excellent organisational and communication skills.
Please call Arlene Gray Redwood Search for further information
Bookkeeper and Customer Service Consultant employer: Redwood Search
Contact Detail:
Redwood Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookkeeper and Customer Service Consultant
✨Tip Number 1
Familiarise yourself with Xero accounting software if you haven't already. Since proficiency in Xero is essential for this role, consider taking a short online course or tutorial to brush up on your skills before applying.
✨Tip Number 2
Research the body shop environment and understand the vehicle repair process. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the industry.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully managed customer inquiries or resolved issues, as this will showcase your ability to handle front-of-house duties effectively.
✨Tip Number 4
Make sure to highlight your organisational skills during the application process. Given the multitasking nature of this role, be ready to provide examples of how you've successfully managed multiple responsibilities in a fast-paced environment.
We think you need these skills to ace Bookkeeper and Customer Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and bookkeeping, particularly with Xero accounting software. Use specific examples from your past roles that demonstrate your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background in the accident repair industry or similar environments makes you a great fit for this role.
Highlight Relevant Skills: In your application, emphasise your strong IT skills, especially in Microsoft Office, and any familiarity with Bodyshop Management Systems. Mention your organisational and communication skills as they are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a bookkeeping role.
How to prepare for a job interview at Redwood Search
✨Showcase Your Customer Service Skills
Since the role involves significant customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your Bookkeeping Knowledge
Make sure to highlight your experience with Xero accounting software during the interview. Be ready to explain how you've used it in past roles, particularly in relation to data entry, reconciliation, and financial reporting, as these are key responsibilities of the position.
✨Familiarise Yourself with the Body Shop Environment
Understanding the specifics of the body shop industry can set you apart from other candidates. Research common processes, terminology, and challenges faced in this sector, so you can speak confidently about how your skills align with the needs of the business.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your genuine interest in the role and the company. Ask about the team dynamics, the company's approach to customer service, or how they measure success in the bookkeeping aspect of the role. This not only helps you gauge if it's the right fit but also leaves a positive impression.
