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For Companies At a Glance
- Tasks: Assist customers with enquiries and ensure a smooth service experience.
- Company: Join a fantastic charitable organisation making a real difference.
- Benefits: Enjoy a competitive salary, bi-annual bonuses, and 25 days holiday plus public holidays.
- Why this job: Be part of a supportive team focused on helping others and improving services.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
Location: Edinburgh
All potential candidates should read through the following details of this job with care before making an application.
Salary: £24,700 per year + bi-annual bonus
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Contract: Full-time, 37 hours per week
Holidays: 25 days annual leave + 9 public holidays
Role Overview:
We are working alongside a fantastic charitable organisation who are looking for multiple customer service advisors. This role involves managing customer enquiries, supporting complaints and appeals, and ensuring a smooth customer journey. The position requires excellent communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams and external partners.
Key Responsibilities:
* Handle incoming customer enquiries and provide accurate advice.
* Support customers through exceptions and delays in their journey.
* Liaise with subcontractors and third parties to resolve issues.
* Manage complaints and appeals within service level agreements.
* Contribute to service improvement initiatives.
Requirements:
* Experience in customer service, preferably in a call centre.
* Strong communication and problem-solving skills.
* Ability to work with vulnerable customers.
* Team-oriented and enthusiastic about helping people.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the charitable organisation's mission and values. Understanding their goals will help you align your responses during interviews and demonstrate your genuine interest in contributing to their cause.
✨Tip Number 2
Prepare examples from your previous customer service experience that showcase your problem-solving skills. Be ready to discuss specific situations where you successfully managed complaints or supported customers through difficult scenarios.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer service role.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experience align with the role of a customer service advisor.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your communication skills and any experience dealing with complaints or vulnerable customers.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Search
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your skills during the interview. Practice clear and concise responses, and consider using examples from your past experiences where you effectively communicated with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in handling customer complaints. Think of specific situations you've encountered in previous roles and how you resolved them, focusing on your approach and the outcome.
✨Emphasise Your Customer-First Mindset
The organisation values a customer-first approach, so be ready to discuss how you prioritise customer needs. Share examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
✨Research the Organisation
Familiarise yourself with the charitable organisation's mission and values. Understanding their goals will help you align your answers with their ethos and show your genuine interest in contributing to their cause.
