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- Tasks: Assist customers with enquiries and ensure a smooth service experience.
- Company: Join a fantastic charitable organisation making a real difference.
- Benefits: Enjoy a competitive salary, bi-annual bonuses, and 25 days holiday plus public holidays.
- Why this job: Be part of a supportive team focused on helping others and improving services.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24700 - 24700 £ per year.
Customer Service Advisor – Contact Centre Starting Salary: £24,900 → rising to £25,750 after 6 months Location: Edinburgh Industry-Leading Training | Real Progression | Customer-First Culture Are you passionate about delivering exceptional customer experience? Looking for a role where every interaction matters, and where your development is a priority? If you thrive in a fast-paced contact centre environment and love resolving customer queries, this is an opportunity to join a business committed to Making a Positive Difference. We\’re looking for confident, proactive, people-focused Customer Service Advisors to be the first point of contact for customers across multiple channels – phone, email, digital and written correspondence. Why You\’ll Love This Role ✨ Competitive starting salary with a guaranteed pay increase after 6 months ✨ A supportive team culture that values quality conversations over call volume ✨ Clear KPIs, structured coaching and excellent progression opportunities ✨ A customer-obsessed organisation where your voice and ideas matter ✨ Full training provided – bring your customer service skills and we\’ll help you go further What You\’ll Be Doing As a Customer Service Advisor, you will: Be the first point of contact for customers, delivering exceptional service across inbound/outbound calls, email, written and digital communication. Resolve customer queries at first point of contact, ensuring a smooth and positive experience every time. Work toward key KPIs including first contact resolution, customer satisfaction and quality standards. Maintain accurate and compliant customer records in line with Data Protection, GDPR and Quality Assessment frameworks. Take ownership of unresolved issues, ensuring customers receive timely and effective outcomes. Collaborate with internal teams to gather information and support customer enquiries. Provide consistent, accurate information and set clear expectations for customers. Champion the organisation\’s values, behaviours and commitment to Making a Positive Difference. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the charitable organisation's mission and values. Understanding their goals will help you align your responses during interviews and demonstrate your genuine interest in contributing to their cause.
✨Tip Number 2
Prepare examples from your previous customer service experience that showcase your problem-solving skills. Be ready to discuss specific situations where you successfully managed complaints or supported customers through difficult scenarios.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer service role.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experience align with the role of a customer service advisor.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your communication skills and any experience dealing with complaints or vulnerable customers.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Search
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your skills during the interview. Practice clear and concise responses, and consider using examples from your past experiences where you effectively communicated with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in handling customer complaints. Think of specific situations you've encountered in previous roles and how you resolved them, focusing on your approach and the outcome.
✨Emphasise Your Customer-First Mindset
The organisation values a customer-first approach, so be ready to discuss how you prioritise customer needs. Share examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
✨Research the Organisation
Familiarise yourself with the charitable organisation's mission and values. Understanding their goals will help you align your answers with their ethos and show your genuine interest in contributing to their cause.
