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- Tasks: Join us as a Service Technician, maintaining medical devices and ensuring top-notch customer satisfaction.
- Company: Cardiac Services is a leader in diagnostic equipment, supporting healthcare across the UK and Ireland.
- Benefits: Enjoy an attractive salary, training opportunities, and a supportive team environment.
- Why this job: Make a meaningful impact in healthcare while working with cutting-edge technology and a collaborative team.
- Qualifications: You need a Level 4-5 qualification in Clinical Engineering or related fields and experience with medical devices.
- Other info: OEM training provided; we value teamwork, compliance, and delivering exceptional results.
The predicted salary is between 30000 - 42000 £ per year.
Cardiac Services is recruiting a new position for a Service Technician in our Service department. The successful candidate will play a vital role in maintaining a wide range of medical devices in our workshop based in Northampton. A portion of time will also be required to support devices in hospitals and other healthcare facilities in GB. They will proactively manage customer relationships, understanding the need for excellent communication, high levels of Customer satisfaction, and regulatory compliance. An attractive salary and benefits package is available for the right candidate for this role. Key Outcomes * Installations of new equipment, routine preventative maintenance and repair visits across a range of supplied and supported medical devices. The range of equipment to be serviced includes but is not limited to Patient/Fetal monitoring, ECG Recorders, Cardiology management/information systems and Diagnostic Imaging ancillary equipment. Whilst work will mainly be in the assigned geographical area, there will be occasions where working in other parts of the UK and Ireland will be required. * Comply with protocols relevant to our group-wide ERP and service management system. * Liaise with customer support administration on a regular basis. Timely submission of electronic service reports and associated documentation for further processing and invoicing. * Work undertaken by engineers must comply with the relevant Company Quality procedure relating to that service or activity. * Attend training courses provided locally and at various manufacturers\’ facilities abroad. Key Skills & Experiences * Qualifications: a minimum QCF/RQF Level 4-5 qualification (or equivalent experience) in Clinical engineering, electronic servicing, Mechatronics, Physics, or related discipline. * Experience in medical device service or electronic equipment is essential. * 2 to 3 years of field service experience desirable. * The candidate will be comfortable working with IT systems and networks. Although not required, an IT-related qualification would be an advantage. * Full driver\’s license. * Good analytical thinking and troubleshooting skills to resolve engineering problems. * Ability to work on own initiative in a minimally supervised environment. * Customer focused with excellent written and oral communication skills. The role is customer facing, so the candidate will be approachable, personable and a team player with an ability to strike a professional rapport with a wide range of customers including Clinicians, Estates and EBME departments. This is an ideal opportunity for a dynamic, self-motivated individual who is enthusiastic and willing to learn in an exciting, rewarding and expanding environment. OEM training will be provided along with continued support and coaching from management and colleagues within the Clinical engineering team. How we’d like to work together Our core values, titled our Medtech Mindset, guides our culture and work environment: * We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection. * We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability. * We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business. If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together. Uniphar Medtech is an equal opportunities employer Cardiac Services Cardiac Services was founded in 1968. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity. The business comprises a number of Divisions with Therapeutics & Simulation Solutions supplying Hospitals, EMS, GPs, Universities and B2B with a wide range of diagnostic and therapeutic equipment and supplies from ventilators, defibrillators, ECG machines, Training and Resuscitation equipment. The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e., intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labour wards. The Service & Education Division provides a comprehensive equipment repair service as well as offering a range of training courses. Cardiac Services is a business within the Medtech Division of Uniphar Group
Service Technician employer: Uniphar Medtech UK
Contact Detail:
Uniphar Medtech UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Familiarize yourself with the specific medical devices mentioned in the job description, such as Patient/Fetal monitoring and ECG Recorders. Understanding these technologies will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially in healthcare settings. Being able to communicate effectively with clinicians and other stakeholders is crucial for this position, so be ready to share relevant examples.
✨Tip Number 3
Prepare to discuss your troubleshooting skills and how you've applied them in past roles. The ability to resolve engineering problems efficiently is key, so think of specific instances where you successfully diagnosed and fixed issues.
✨Tip Number 4
Show enthusiasm for continuous learning and training opportunities. Since the role includes OEM training and support from management, expressing your eagerness to grow and develop in the field can set you apart from other candidates.
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical device servicing or electronic equipment. Emphasize any qualifications you have in Clinical engineering, Mechatronics, or related fields.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's core values. Mention your customer-focused approach and ability to work independently.
Showcase Communication Skills: Since the role is customer-facing, provide examples of your excellent written and oral communication skills. Highlight experiences where you successfully managed customer relationships.
Highlight Relevant Experience: Detail your field service experience, especially any roles that required troubleshooting and analytical thinking. Mention specific medical devices or systems you have worked with to demonstrate your expertise.
How to prepare for a job interview at Uniphar Medtech UK
✨Understand the Equipment
Make sure you have a solid understanding of the medical devices you'll be working with, such as Patient/Fetal monitoring and ECG Recorders. Familiarize yourself with their functionalities and common issues to demonstrate your technical knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role involves managing customer relationships, prepare examples that highlight your excellent communication skills and ability to maintain high levels of customer satisfaction. Think of situations where you successfully resolved customer issues or built rapport.
✨Emphasize Compliance and Quality
Be ready to discuss your understanding of regulatory compliance and quality procedures relevant to medical device servicing. Highlight any previous experiences where you adhered to protocols and contributed to maintaining high standards.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific engineering problems you've encountered in the past and how you approached solving them. This will showcase your analytical thinking and troubleshooting skills, which are crucial for a Service Technician.
