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- Tasks: Manage customer renewals, build relationships, and resolve issues.
- Company: Join IRIS Software Group, a people-first company focused on growth.
- Benefits: Enjoy hybrid working, competitive salary, and ongoing training.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: Experience in customer service or account management is preferred.
- Other info: Participate in an engaging assessment centre to showcase your skills.
The predicted salary is between 28800 - 48000 £ per year.
Entry Level Sales Roles
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Competitive + Bonus + Benefits
Slough, UK
Permanent full time
Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, we’d love to hear from you!
We’re looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, you’ll be working with our existing customer base – supporting them through the renewal journey, resolving any issues, and helping them get the most from our products.
What you\’ll be doing:
* Managing a portfolio of existing customers, guiding them through their renewal process
* Building strong relationships to drive satisfaction, loyalty, and long-term retention
* Proactively identifying at-risk accounts and working to reduce churn
* Collaborating with internal teams including Sales, Customer Success, and Product
* Providing accurate renewal forecasts and maintaining detailed CRM records
* Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams
What we’re looking for:
* Previous experience in customer service, renewals, account management or retention
* Confident communicator – you’re great at building rapport and managing tricky conversations
* Organised and proactive with great attention to detail
* Driven by targets, outcomes and keeping customers happy
* Bonus points for experience working in the software/SaaS industry
What you’ll love about IRIS:
At IRIS, we’re all about people, purpose, and progress. You’ll join a welcoming team with plenty of support, training, and opportunities to grow your career. We offer:
* Hybrid working and flexibility
* A values-driven culture where you’re encouraged to be yourself
* Ongoing learning and development
* Competitive salary and benefits
How we’re hiring:
We\’re running an in-person assessment centre for this role at our Slough office. It’s a great opportunity to meet the team, get a feel for our culture, and show us who you are beyond your CV. The session will include group tasks, a short interview, and some fun challenges designed to bring out your strengths!
Our next assessment centre is scheduled for week commencing 4th August between 10:00am – 2:30pm, so please ensure you\’re available this week (It will only be on one of the days
Entry Level Sales Roles employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level Sales Roles
✨Tip Number 1
Familiarise yourself with the company culture at IRIS Software Group. Understanding their values and mission will help you align your responses during the assessment centre, showcasing that you’re a great fit for their people-first approach.
✨Tip Number 2
Prepare to demonstrate your relationship-building skills. Think of examples from your past experiences where you successfully managed customer relationships or resolved issues, as this will be key in the group tasks and interview.
✨Tip Number 3
Brush up on your knowledge of the software/SaaS industry. Even if you don’t have direct experience, showing that you understand the market and its challenges can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. Since the role requires confident communication, consider doing mock interviews or group discussions with friends to enhance your ability to articulate your thoughts clearly and effectively.
We think you need these skills to ace Entry Level Sales Roles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, renewals, or account management. Use specific examples that demonstrate your ability to build relationships and solve problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your proactive approach. Mention any experience you have in the software or SaaS industry, as this will give you an edge.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully managed tricky conversations or built rapport with customers in previous roles.
Prepare for the Assessment Centre: Since the hiring process includes an assessment centre, prepare by practising group tasks and interviews. Think about how you can demonstrate your strengths and fit for the company culture during these activities.
How to prepare for a job interview at IRIS - Networx Services
✨Show Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your communication skills. Share examples of how you've successfully managed customer interactions in the past, especially in tricky situations.
✨Be Proactive and Organised
Highlight your organisational skills and proactive approach during the interview. Discuss how you manage your time and tasks effectively, especially when dealing with multiple customers or accounts.
✨Understand the Company Culture
Research IRIS Software Group's values and culture before the interview. Be ready to discuss how your personal values align with theirs, as they emphasise a people-first approach and collaboration.
✨Prepare for Group Tasks
Since the assessment centre includes group tasks, practice working collaboratively with others. Show that you can contribute ideas while also listening to and supporting your teammates.
