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For Companies At a Glance
- Tasks: Provide first-line support, resolve customer issues, and document communications.
- Company: Join a dynamic team in Solihull focused on exceptional customer service.
- Benefits: Enjoy competitive pay, holiday contributions, and potential remote work options.
- Why this job: Be part of a supportive culture that values precision and customer satisfaction.
- Qualifications: Strong customer service skills and a financial background are essential.
- Other info: Initial 12-month contract with full training provided.
Finance Customer Representative
Want to apply Read all the information about this position below, then hit the apply button.
Solihull
Initial 12 Month Contract
37.5 hours a week: Mon – Fri 08:30-17:00
£13.80 PAYE hourly rate plus holiday and pension contribution OR £18.60ph via an umbrella company basis.
Do you have a strong track record in providing outstanding customer support? Are you someone who values precision, stays highly organized and pays close attention to the details?
If that sounds like you, this exciting opportunity could be a great fit. We’re looking for a Finance Customer Representative with a financial background to play a key role in providing first-line support, coordinating services, resolving problems and offering recommendations on selected products and services.
What will you do?
* Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented
* Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate
* Identifying issues and determining appropriate course of action for effective resolution
* Understanding of products and services offered, providing appropriate solutions to customer queries
Ideally we’re looking for?
* Customer Focus – aligning customer needs and satisfaction as primary considerations in all business decisions
* Service Excellence – ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner – Providing a quality of service that customers describe as excellent
* Data Gathering & Analysis – having the ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
* Decision Making and Critical Thinking – ability to accurately analyze situations and reach productive decisions based on informed judgment
* Effective Communications – ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
* Problem Solving – ability to apply knowledge of problem solving appropriately to diverse situations
* Relationship Management – ability to establish and maintain healthy working relationships with clients, vendors, and peers
To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates
Finance Customer Representative employer: Seismic Recruitment
Contact Detail:
Seismic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Customer Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios in finance. Understanding typical issues customers face can help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills. Practice articulating complex financial concepts in simple terms, as this will be crucial when addressing customer inquiries.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple customer queries or tasks simultaneously in previous roles.
✨Tip Number 4
Research StudySmarter and our services thoroughly. Being knowledgeable about our offerings will allow you to provide tailored solutions and demonstrate your genuine interest in the role.
We think you need these skills to ace Finance Customer Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support and finance. Use specific examples that demonstrate your skills in problem-solving, effective communication, and relationship management.
Highlight Key Skills: In your application, emphasise your customer focus, service excellence, and data analysis abilities. Mention any previous roles where you successfully resolved customer issues or improved service delivery.
Craft a Strong Cover Letter: Write a cover letter that connects your background to the job description. Explain why you're passionate about providing excellent customer service and how your financial knowledge can benefit the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Seismic Recruitment
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer support. Highlight specific situations where you resolved complaints or addressed customer issues effectively.
✨Demonstrate Attention to Detail
Since the role requires precision and organisation, be ready to discuss how you manage details in your work. You could mention tools or methods you use to stay organised and ensure accuracy.
✨Understand the Products and Services
Familiarise yourself with the financial products and services offered by the company. This knowledge will help you answer questions confidently and show that you're proactive about understanding their offerings.
✨Practice Effective Communication
During the interview, focus on clear and concise communication. Practice explaining complex ideas simply, as this will demonstrate your ability to transmit and interpret information effectively.
