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- Tasks: Provide top-notch IT support for VIP clients in Investment Banking.
- Company: Join a leading firm in Central London, specialising in financial services.
- Benefits: Earn £250 per day with potential for contract extension and gain valuable experience.
- Why this job: Work in a dynamic environment, enhancing your skills while supporting high-profile clients.
- Qualifications: Must have Azure certification and 5+ years of VIP support experience in Investment Banking.
- Other info: Fluency in French is a plus; immediate start available.
The predicted salary is between 54000 - 90000 £ per year.
Azure-Certified Desktop Support Engineer – Investment Banking (VIP Support)
Immediate Start
We are seeking an experienced Desktop Support Engineer with a strong VIP support background in Investment Banking and a valid Azure certification to join our client\’s team in Central London . This is a fully onsite, hands-on desktop role for an initial 6-week contract , with a strong possibility of extension.
Key Details-
Location: Onsite, Central London
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Working Pattern: Rotational shifts
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07:30 – 16:30
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10:30 – 19:30
(Monday to Friday)
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Rate: £275 per day (Inside IR35 – Umbrella only)
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Languages: French fluency advantageous
This role is heavily desktop and floor-walking focused , supporting Front Office and senior stakeholders in a high-pressure investment banking environment. The successful candidate will deliver white-glove, face-to-face technical support , resolving incidents quickly and professionally while maintaining excellent customer experience standards.
Essential Skills & Experience (Non-Negotiable)-
Proven VIP/Executive Desktop Support experience within Investment Banking
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Azure certification with practical exposure to Azure-based user and endpoint support
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Minimum 5 years\’ experience across 1st-3rd Line Desktop/End-User Support
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Strong onsite desktop support background , including floor walking and desk-side troubleshooting
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Experience working within a Service Desk/Incident Management environment
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Advanced support of Windows OS (Windows 7 & Windows 10)
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Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word)
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Strong knowledge of Windows Workstation builds, imaging, and hardware troubleshooting
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Confident supporting users both face-to-face and remotely
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Exceptional customer-facing skills , with a polished, professional presence
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Excellent troubleshooting ability with strong attention to detail
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Service-oriented mindset with a focus on first-time fix and user satisfaction
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Fluency in French
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Experience supporting Front Office trading environments
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Exposure to Azure AD/Intune user support
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Knowledge of endpoint security and encryption tools
If you are a hands-on Desktop Support Engineer with Investment Banking VIP experience , strong onsite support skills , and a recognised Azure certification , and you are available to start immediately, this is an excellent opportunity to join a fast-paced, high-profile environment.
Azure qualified Technical Support Engineer - Investment Banking employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Azure qualified Technical Support Engineer - Investment Banking
✨Tip Number 1
Network with professionals in the Investment Banking sector. Attend industry events or join online forums where you can connect with others who work in similar roles. This can help you learn about unadvertised opportunities and get insider information on what employers are looking for.
✨Tip Number 2
Brush up on your Azure skills and be prepared to discuss specific scenarios where you've used Azure in your previous roles. Having concrete examples ready will demonstrate your hands-on experience and make you stand out during interviews.
✨Tip Number 3
Familiarise yourself with common issues faced by VIP users in Investment Banking. Understanding the unique challenges they encounter will allow you to showcase your problem-solving skills effectively during discussions with potential employers.
✨Tip Number 4
If you speak French, highlight this skill during your interactions. Being bilingual can be a significant advantage in the Investment Banking sector, especially when dealing with international clients or teams.
We think you need these skills to ace Azure qualified Technical Support Engineer - Investment Banking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your VIP support experience specifically within the Investment Banking sector. Emphasise your Azure certification and any hands-on Azure administration or support experience you have.
Craft a Strong Cover Letter: In your cover letter, explain why you're the perfect fit for this role. Mention your customer-facing skills and how your troubleshooting abilities have positively impacted previous roles, especially in high-pressure environments.
Highlight Relevant Skills: Clearly list your technical skills that match the job description, such as your experience with Microsoft Office Suite, Windows OS support, and any familiarity with Incident Management tools. If you speak French, make sure to mention it!
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your VIP Support Experience
Make sure to highlight your previous experience in providing VIP support within the Investment Banking sector. Be prepared to discuss specific scenarios where you successfully resolved high-stakes issues for senior clients.
✨Demonstrate Azure Proficiency
Since a valid Azure certification is essential, be ready to discuss your hands-on experience with Azure administration and support. Consider preparing examples of how you've used Azure to solve problems or improve processes in past roles.
✨Emphasise Customer Service Skills
Given the importance of customer satisfaction in this role, share examples that demonstrate your strong customer-facing skills. Discuss how you handle difficult situations and ensure a positive experience for users.
✨Prepare for Technical Questions
Expect technical questions related to 1st to 3rd Line Support, Windows OS, and Microsoft Office 365. Brush up on troubleshooting techniques and be ready to explain your thought process when resolving technical issues.
