Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of customer service, handling inquiries and processing orders.
- Company: Join a leading agriculture company known for its customer-centric approach.
- Benefits: Enjoy a fixed-term contract with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer relationships in a supportive team environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Located on the outskirts of Maidstone, this role offers a dynamic work atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Our client, a leading company in the agriculture industry, is seeking a Customer Services Administrator to join their team on the outskirts of Maidstone on a fixed-term contract until the end of December 2025. As a trusted partner to their customers, they are looking for a proactive individual who can provide excellent customer service and support.
The Customer Services Administrator will play a crucial role in maintaining and enhancing customer relationships. You will be the first point of contact for customers, handling inquiries via telephone, email, and trade counter. Your ability to provide prompt, accurate, and friendly service will contribute to the company’s reputation as a reliable and customer-centric partner.
Responsibilities
- Act as the first point of contact for customers via telephone, email, and trade counter
- Process orders on the internal IFS system accurately and efficiently
- Manage customer queries and provide timely and effective solutions
- Support sales and buying teams in their daily operations
- Ensure the CRM system is updated with relevant customer information
- Coordinate outside haulage booking, parcel and pallet carrier services
- Handle export administration tasks as required
- Manage holiday and meeting room bookings, refreshments, and sample requests
- Maintain accurate stock records and assist with stock management
- Proactively contact existing and potential customers to discuss product ranges and manage their needs
Requirements
- Previous experience in customer service, both via telephone and face-to-face
- Computer literate with the ability to learn new systems quickly
- Strong attention to detail and accuracy in data entry and record-keeping
- Flexibility, willingness to help, and the ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills
- Geographical knowledge of the country and road network is beneficial
- Positive attitude and the ability to take responsibility for key project deliverables
At KHR, we ensure your CV is well-presented, error-free, and up-to-date before submission. If you wish to highlight specific qualifications, skills, or experience, please include a cover letter or a preface page. For CVs with heavy graphics, please also submit a clean Word copy.
KH Recruitment Ltd acts as an Employment Agency for this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Stay connected with us online for job alerts, industry updates, and market trends.
Become part of our talent pool and be among the first our team of Consultants contacts.
Preferred time to be contacted:
- Morning
- Afternoon
- Evening
Attach Your CV *
Are you an Employer?
KHR understands the importance of finding the right person in terms of team fit, work ethic, and skill set for your company.
#J-18808-Ljbffr
Contact Detail:
KHR Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarise yourself with the agriculture industry and the specific products your potential employer offers. This knowledge will help you engage more effectively with customers and demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the types of questions you might face, ensuring you respond confidently and accurately.
✨Tip Number 3
Get comfortable with using CRM systems and data entry processes. If you have experience with similar software, be ready to discuss it; if not, consider taking a quick online course to boost your confidence and show your willingness to learn.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled inquiries via telephone or face-to-face. Emphasise your attention to detail and ability to multitask in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and excellent communication skills. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Technical Skills: Since the role requires proficiency in using internal systems, mention any experience you have with CRM systems or similar software. If you're quick to learn new systems, make sure to state that as well.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any errors. A well-presented, error-free application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at KHR Recruitment Specialists
✨Know the Company
Before your interview, take some time to research the company and its role in the agriculture industry. Understanding their values, mission, and customer base will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that showcase your ability to handle customer inquiries effectively. Highlight situations where you provided excellent service or resolved issues promptly, as this is crucial for the role.
✨Familiarise Yourself with the IFS System
Since the role involves processing orders on the internal IFS system, it’s beneficial to familiarise yourself with similar systems or software. Mention any relevant experience during the interview to demonstrate your adaptability.
✨Showcase Your Communication Skills
As the first point of contact for customers, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would handle various customer scenarios.
