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For Companies At a Glance
- Tasks: Manage incoming requests and coordinate maintenance activities for facilities services.
- Company: Join a leading Facilities Management provider known for service excellence in North Lanarkshire.
- Benefits: Enjoy a competitive salary, training opportunities, and a friendly office environment with free parking.
- Why this job: Be part of a supportive team while making a real impact in service delivery.
- Qualifications: Previous helpdesk experience and strong IT skills are essential; customer service skills are a plus.
- Other info: This is a full-time, permanent role with opportunities for growth in a dynamic industry.
The predicted salary is between 22000 - 29000 £ per year.
Helpdesk Administrator
Location: Livingston, West Lothian; Sector: Facilities Management; Employment Type: Full-time, Permanent
About the Role
We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently.
Key Responsibilities
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Receive, log, and prioritise maintenance requests via phone and email
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Allocate jobs to engineers and approved subcontractors
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Monitor job progress and update clients regularly
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Ensure all works are logged accurately on the CAFM/helpdesk system
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Liaise with engineers to confirm attendance, completion, and follow-up actions
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Manage reactive and planned maintenance calls within SLA targets
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Raise purchase orders and process job-related documentation
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Maintain accurate records and reports
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Provide excellent customer service at all times
About You
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Previous experience in a helpdesk, scheduling, or facilities administration role preferred
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Strong organisational and time-management skills
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Confident communicator with a professional telephone manner
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Ability to prioritise workload in a fast-paced environment
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IT literate with good working knowledge of Microsoft Office
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Experience using CAFM systems is advantageous but not essential
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Problem-solving mindset with strong attention to detail
What We Offer
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Competitive salary (dependent on experience)
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Monday to Friday, office-based role
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Supportive team environment
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Training and development opportunities
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Long-term career progression within Facilities Management
How to Apply
To apply, please submit your CV with a brief cover note outlining your relevant experience.
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Helpdesk Administrator employer: FM Search & Select Ltd
Contact Detail:
FM Search & Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific CAFM or helpdesk systems mentioned in the job description. If you have experience with similar software, be ready to discuss how your skills can transfer to their system during the interview.
✨Tip Number 2
Highlight your organisational and multitasking abilities by preparing examples from your previous roles. Think of situations where you successfully managed multiple requests or projects simultaneously, as this will resonate well with the responsibilities of the role.
✨Tip Number 3
Research the company’s reputation for service excellence and long-term client partnerships. Be prepared to discuss how you can contribute to maintaining and enhancing these relationships, showcasing your customer service skills.
✨Tip Number 4
Practice staying calm under pressure by simulating high-stress scenarios related to helpdesk operations. This will help you articulate your approach to prioritising workload effectively during the interview, which is crucial for this role.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or scheduling roles, particularly within facilities management, construction, or engineering. Emphasise your IT skills and any familiarity with CAFM or helpdesk systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and requirements listed in the job description. Use examples from your past experience to demonstrate your organisational skills, customer service abilities, and how you handle pressure.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to multitask. Mention any specific software or tools you are proficient in, especially those related to helpdesk operations and Microsoft Office.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that all information is accurate and that your documents are formatted professionally.
How to prepare for a job interview at FM Search & Select Ltd
✨Know the Company
Before your interview, take some time to research the Facilities Management provider. Understand their services, values, and recent projects. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in helpdesk or scheduling roles, especially within facilities management, construction, or engineering. Be ready to discuss specific examples of how you've successfully managed requests or coordinated maintenance activities.
✨Demonstrate IT Proficiency
Since strong IT skills are crucial for this role, be prepared to discuss your experience with CAFM or helpdesk systems and Microsoft Office. You might even want to mention any specific software you've used and how it helped you in your previous roles.
✨Showcase Communication Skills
As a Helpdesk Administrator, you'll need excellent communication skills. Prepare to give examples of how you've effectively liaised with clients, engineers, and subcontractors in the past. Highlight your ability to remain calm under pressure and manage expectations.
