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- Tasks: Join our Interface Team to process client contribution data and mentor junior associates.
- Company: WTW is a leading Third-Party Pension Administrator, committed to inclusivity and diversity.
- Benefits: Enjoy a hybrid work model, comprehensive benefits, and opportunities for career progression.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on client services.
- Qualifications: Good IT skills, excellent communication, and previous mentoring experience are essential.
- Other info: Full training provided, with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Description
A fantastic opportunityfor an Interface Coordinator to join our Interface Team at WTW, one of the leading Third-Party Pension Administrators. This is a hybrid role based in our Redhill office 2-3 days a week.
This team are responsible for the processing of client contribution interfaces which contain member & pension contributions data, dealing with any issues with the file data, ensuring the processing is completed within our standards. The contributions are then sent to invest within agreed service levels.
The ideal candidate for this role will be process driven with great attention to detail, who enjoys working with processes, plus reviewing & checking. You will also play an active role in mentoring and checking the work of the Administrators on the team. The Interface Team are dynamic and engaging working within a collaborative environment. The role offers full training including new starter induction and further training thereafter.
For the successful candidate we will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits packageincluding company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options.
The Role
- Completing the processing of contribution and data files.
- Train, support, and mentor junior associates.
- Monitor data file processing to ensure agreed targets and deadlines are met.
- Be a senior point of reference on technical issues and non-standard processing.
- Build and maintain technical, procedures and client knowledge through experience.
- Continuously seek to identify areas where the service to clients could be improved and communicate findings to your Team Leader.
- Review and check work completed by others.
- Work collaboratively with colleagues to ensure high levels of service are achieved.
- Encourage teamwork by sharing knowledge, ideas, and solutions.
- Provide an efficient, professional service to meet all client needs and to promote the WTW brand.
- Act as a contact point for clients and teams.
Qualifications
The Requirements
- Good IT skills and knowledge of Microsoft packages
- Excellent verbal and written communication skills
- Numerical and accurate
- Display good time management skills and demonstrate ability to organise and prioritise own workload and of others
- Enthusiastic approach to getting things done
- Able to apply problem solving and analytical skills
- Previous experience of mentoring and coaching individuals
- Some previous supervisory experience would be an advantage
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
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Interface Coordinator employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interface Coordinator
✨Tip Number 1
Familiarise yourself with the specific processes and systems used in pension administration. Understanding the technical aspects of contribution interfaces will give you an edge during discussions with the team.
✨Tip Number 2
Highlight your mentoring experience in previous roles. Be prepared to discuss how you've successfully trained or supported others, as this is a key aspect of the Interface Coordinator position.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of challenges you've faced in past roles and how you resolved them. This will show your analytical abilities and readiness for the role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and team dynamics. This can help you tailor your approach and show that you're a good fit for their collaborative environment.
We think you need these skills to ace Interface Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Interface Coordinator. Emphasise your attention to detail, process-driven mindset, and any mentoring or supervisory experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Interface Team at WTW.
Highlight IT Skills: Since good IT skills are essential for this position, ensure you mention your proficiency in Microsoft packages and any other relevant software. Provide examples of how you've used these skills in previous roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully solved problems or improved processes. This will demonstrate your analytical skills and your ability to contribute positively to the team.
How to prepare for a job interview at Willis Towers Watson
✨Showcase Your Attention to Detail
As an Interface Coordinator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent errors or improved processes.
✨Demonstrate Your Mentoring Skills
Since the role involves training and mentoring junior associates, think of instances where you've successfully guided others. Share how you approached these situations and the positive outcomes that resulted.
✨Highlight Your Problem-Solving Abilities
The job requires analytical skills to tackle technical issues. Prepare to discuss challenges you've faced in previous roles and how you resolved them, focusing on your thought process and the steps you took.
✨Emphasise Team Collaboration
This position thrives in a collaborative environment. Be ready to talk about how you've worked effectively within a team, sharing knowledge and ideas to achieve common goals, and how you can contribute to the dynamic at WTW.
