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For Companies At a Glance
- Tasks: Manage waiting lists and liaise with patients and staff in a busy healthcare environment.
- Company: Join MYHT, an acute trust serving over one million people with a passionate team.
- Benefits: Enjoy 27 days holiday, NHS pension, flexible working, and career progression opportunities.
- Why this job: Make a real difference in patient care while working in a supportive and inclusive team.
- Qualifications: Experience in customer service and multi-tasking; NHS knowledge is a plus.
- Other info: We encourage applications from diverse backgrounds, including LGBTQ+ and ethnic minorities.
The predicted salary is between 24000 - 36000 £ per year.
For any questions regarding the role or to arrange an informal visit, please contact Amy Benton, Booking Team Manager, via email at amy.benton@nhs.net.
About The Role
We are looking for friendly, outgoing individuals with experience working in a busy, demanding environment and within customer service. You will enjoy working as part of a team and have experience communicating and collaborating with a multi-disciplinary team.
Previous NHS knowledge and experience in managing waiting lists are desirable, as you will have significant direct telephone contact with patients and face-to-face contact with a wide range of internal and external staff to support waiting list management at MYHT.
Excellent multi-tasking and organisational skills are essential, with an up-to-date knowledge of current NHS Access targets being desirable.
The role requires flexibility, with the post holder working 5 days over 7, between 08:00 and 20:00, including evenings and weekends.
Main duties
Our Centralised Waiting List Office Clerks manage waiting lists within specialties across the Trust, ensuring compliance with Government Access Standards, NHS Constitution, and Trust policies, to optimise theatre and procedure session usage.
They exercise initiative and independent judgment to book patients based on clinical needs, complexity, and case mix, working in a demanding environment with sensitive information daily.
Our teams act as a communication link between patients and their elective hospital admissions.
You will be responsible for decision-making to ensure an effective, organised, and high-quality patient-centered clerical service.
Key Requirements
- Be a point of contact liaising with patients, relatives, carers, medical staff, GPs, nursing staff, surgical teams, and support services to plan and manage admissions, via face-to-face, telephone, written, or electronic communication.
- Support patients who may face barriers due to cultural, language, physical, mental, or age-related needs, using tact and persuasion to negotiate suitable appointment dates.
- Communicate sensitive or unpleasant news empathetically to patients, relatives, or carers, providing reassurance during distressing discussions.
Please see the attached Job Description for the Person Specification, which details the essential criteria for the role.
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work across hospitals, community settings, and patients’ homes in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritize our staff and values to deliver excellent patient care. Our team is friendly, passionate, and innovative, always seeking improvements.
We support work-life balance and promote diversity and inclusion. Our staff networks provide safe spaces to share ideas and concerns, increasing awareness of equality, diversity, and inclusion. We especially encourage applications from the LGBTQ+ community, ethnic minorities, and individuals with disabilities or neurodivergence, as they are underrepresented.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We recognize the use of AI in applications. While helpful, AI cannot fully capture your skills, knowledge, and experience. Personalize your application to improve your chances. Disclose any AI use on your application, as our screening process is thorough.
Our Benefits
- Access to NHS pension plan
- 27 days holiday plus bank holidays, increasing with service
- Employee health and wellbeing services
- Benefits such as onsite nurseries, childcare salary sacrifice, cycle scheme, electronics scheme, car lease, and more
- Support for carers, flexible working, and staff networks
- Opportunities for career progression, training, and development
Skilled Worker Sponsorship
Learn more about skilled worker and health and care visas on our website.
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Waiting List Clerk employer: Mid Yorkshire Teaching NHS Trust
Contact Detail:
Mid Yorkshire Teaching NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Clerk
✨Tip Number 1
Familiarise yourself with the NHS Access targets and current policies. Understanding these will not only help you in the role but also show your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Reach out to Amy Benton, the Booking Team Manager, for an informal chat about the role. This can give you valuable insights into the team dynamics and expectations, making you a more informed candidate.
✨Tip Number 3
Highlight your customer service experience in your conversations. Since the role involves significant patient interaction, showcasing your ability to handle sensitive situations with empathy will set you apart.
✨Tip Number 4
Demonstrate your organisational skills by discussing any relevant experiences where you successfully managed multiple tasks or priorities. This is crucial for the waiting list management aspect of the role.
We think you need these skills to ace Waiting List Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and working in a busy environment, as these are crucial for the Waiting List Clerk position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your organisational skills, ability to multi-task, and any previous NHS experience, particularly in managing waiting lists.
Craft a Personal Statement: Write a personal statement that showcases your passion for patient care and your understanding of the NHS values. Mention your ability to communicate effectively with diverse groups and your commitment to providing high-quality service.
Proofread and Submit: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that your application is complete and accurately reflects your qualifications. Submit your application through our website for consideration.
How to prepare for a job interview at Mid Yorkshire Teaching NHS Trust
✨Show Your Customer Service Skills
Since the role involves significant direct contact with patients and staff, be prepared to discuss your previous customer service experience. Share specific examples of how you've handled challenging situations or provided excellent service in a busy environment.
✨Demonstrate Your Multi-Tasking Abilities
The job requires excellent multi-tasking and organisational skills. During the interview, highlight instances where you've successfully managed multiple tasks simultaneously, especially in a high-pressure setting.
✨Familiarise Yourself with NHS Access Targets
Having an up-to-date knowledge of current NHS Access targets is desirable for this role. Make sure to research these targets and be ready to discuss how they impact waiting list management during your interview.
✨Prepare for Sensitive Conversations
As the role involves communicating sensitive information, think about how you would approach difficult conversations with patients. Be ready to share your strategies for delivering unpleasant news empathetically and providing reassurance.
