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For Companies At a Glance
- Tasks: Engage with customers, handle sales enquiries, and maintain high operational standards.
- Company: Join a dynamic team focused on delivering exceptional customer service and achieving sales targets.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working hours.
- Why this job: Be part of a supportive culture that values your contributions and offers growth opportunities.
- Qualifications: Strong communication skills and a self-disciplined approach are essential; training provided.
- Other info: Weekend work required once every three weeks; forklift training available.
Job Title: Customer Sales Advisor
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Salary: £25,500 per annum
Bonus: £500 performance bonus every 6 months
Hours: Monday to Friday, 8 hours per day
Flexible start and finish time between 7:45 AM and 7:00 PM
Weekends: Required to work 1 weekend in every 3
Role Overview
The Customer Sales Advisor plays a key role in ensuring customers receive consistently excellent service. This position involves handling daily customer interactions, maintaining high operational standards, and, in the absence of management, taking responsibility for day-to-day tasks and decision-making.
Key Objectives
Deliver an exceptional customer experience at all times
Maximise sales and support the achievement of store financial targets
Recognise and act upon opportunities to increase occupancy and revenue
Maintain high standards of presentation and cleanliness
Ensure full compliance with health & safety guidelines for staff and customers
Follow all operational procedures and company policies consistently
Main Responsibilities
Respond to sales enquiries over the phone and face-to-face, advising on available services
Maximise every customer enquiry to achieve personal and team sales targets
Carry out administrative duties to ensure compliance with company procedures
Maintain a clean, organised, and professional environment
Lone working will be required; during such times or when management is absent, you may be given key holder responsibilities
Forklift operation as required (training will be provided if applicable)
Implement and follow procedures to minimise and recover bad debt
Conduct regular physical inspections of the premises and customer areas
Perform general housekeeping and other ad hoc tasks as needed
Person Specification
To succeed in this role, candidates should demonstrate:
Strong written and verbal communication skills
Ability to speak clearly and actively listen to customer needs
Self-discipline, organisation, and attention to detail
Comfort working both independently and within a small team
Ability to confidently represent company services following training and induction
Customer sales advisor employer: Pertemps Birmingham Industrial
Contact Detail:
Pertemps Birmingham Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer sales advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you confidently engage with customers and answer their queries effectively.
✨Tip Number 2
Practice your communication skills. Since this role requires strong verbal abilities, consider role-playing customer interactions with a friend to enhance your confidence and clarity.
✨Tip Number 3
Showcase your sales experience during the interview. Be ready to discuss specific examples of how you've maximised sales in previous roles, as this will demonstrate your capability to meet our targets.
✨Tip Number 4
Prepare questions about our company culture and values. This shows your genuine interest in joining us and helps you understand how you can contribute to our team.
We think you need these skills to ace Customer sales advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Sales Advisor role. Emphasise your communication skills, customer service experience, and any sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've delivered excellent customer experiences in the past and how you can contribute to the company's success.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as self-discipline, organisation, and attention to detail. Use bullet points to make these stand out and provide examples of how you've demonstrated them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pertemps Birmingham Industrial
✨Showcase Your Communication Skills
As a Customer Sales Advisor, strong communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly during the interview. Practice common customer scenarios to show how you would handle inquiries effectively.
✨Highlight Your Sales Experience
Make sure to discuss any previous sales experience you have. Share specific examples of how you've maximised sales or achieved targets in past roles. This will help the interviewer see your potential to contribute to their financial goals.
✨Demonstrate Your Organisational Skills
Since the role requires self-discipline and attention to detail, be ready to talk about how you stay organised. You could mention tools or methods you use to manage your time and tasks efficiently, especially when working independently.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer interactions. Think of examples where you provided excellent service or resolved conflicts. This will show your problem-solving skills and ability to maintain high operational standards.
