Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead product excellence and customer experience in the beverage industry.
- Company: Join a leading Beverage Manufacturing Business with top retail and hospitality partners.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and additional perks.
- Why this job: Shape the future of beverage innovation and build a high-performance culture.
- Qualifications: Proven leadership in the beverage sector with strong commercial insight required.
- Other info: Opportunity to influence at all levels and drive impactful change.
The predicted salary is between 75000 - 85000 £ per year.
Job Description
Head of Product & Experience – Beverage Innovation
Are you a category leader ready to define what ‘great’ looks like in the beverage experience space?
Can you turn deep industry expertise into scalable strategy?
Are you driven to build not just teams – but capability, culture, and customer loyalty?
Macgregor Black are partnering with a Beverage Manufacturing Business, we are looking for a Head of Product & Experience – Beverage Innovation to lead its brand, product, and customer proposition across the UK. This is a pivotal role within a business that partners with some of the most recognised operators in retail, hospitality, and foodservice.
You’ll take ownership of product excellence – from insight and innovation through to execution and brand storytelling. Working across a diverse, multi-site estate, you’ll shape a culture of operational brilliance, customer experience, and high-performance development.
This is more than a functional role – it’s about creating impact at scale, setting new standards in the beverage category, and elevating both people and partners.
Key Responsibilities:
- Lead and evolve a market-leading, insight-led training and development platform.
- Partner with strategic customers to build outstanding product, marketing, and operational plans.
- Own the branded and private label portfolio, working cross-functionally with development, marketing, and supply chain.
- Shape new onboarding journeys for multi-site operators and franchise clients.
- Champion innovation in equipment and technology alongside strategic manufacturing partners.
- Deliver engaging live events and content with internal and external stakeholders.
- Contribute to strategic tenders and client propositions.
- Monitor budget performance, commercial KPIs, and margin improvements.
- Build and lead a national team of category trainers and experience managers, focused on capability, consistency, and progression.
What We're Looking For:
- A proven leadership track record within the hot beverage, coffee, or drinks industry. **Must Have experience
- A deep understanding of how brand, product, and operational delivery come together.
- Strong commercial insight, able to blend strategy with on-the-ground execution.
- Experience in fast-paced, cross-functional, and customer-facing environments.
- Passion for innovation, training, and elevating both teams and experiences.
- The credibility and charisma to influence at all levels – from C-suite to front-line.
Salary: £75,000–£85,000 + Bonus + Car Allowance + Benefits
For more information, please contact Alice Redmond today.
Head of Product & Experience employer: MacGregor Black
Contact Detail:
MacGregor Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product & Experience
✨Tip Number 1
Network with industry professionals who have experience in the beverage sector. Attend relevant events, webinars, or conferences to connect with potential colleagues and mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends in beverage innovation and customer experience. Being knowledgeable about current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and driven product excellence in previous roles. Highlight your ability to blend strategy with execution, as this is crucial for the Head of Product & Experience position.
✨Tip Number 4
Showcase your understanding of cross-functional collaboration by thinking of ways you can partner with various departments. Be ready to share ideas on how to enhance operational delivery and customer loyalty through teamwork.
We think you need these skills to ace Head of Product & Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in the beverage industry. Focus on specific achievements that demonstrate your ability to drive product excellence and customer loyalty.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and how your background aligns with the role. Use examples from your past experiences to illustrate your understanding of brand and operational delivery.
Showcase Relevant Skills: Emphasise skills that are crucial for this role, such as strategic planning, team leadership, and cross-functional collaboration. Mention any experience you have with training and development platforms.
Highlight Industry Knowledge: Demonstrate your deep understanding of the beverage market. Discuss trends you've observed and how you've successfully implemented strategies in fast-paced environments.
How to prepare for a job interview at MacGregor Black
✨Showcase Your Leadership Experience
As a candidate for the Head of Product & Experience role, it's crucial to highlight your proven leadership track record. Prepare specific examples of how you've successfully led teams in the beverage or related industries, focusing on your ability to drive results and foster a high-performance culture.
✨Demonstrate Commercial Insight
Be ready to discuss your understanding of how brand, product, and operational delivery intersect. Share insights from your previous roles that illustrate your ability to blend strategy with execution, especially in fast-paced environments.
✨Emphasise Innovation and Training Passion
This role requires a passion for innovation and training. Prepare to talk about initiatives you've led that have elevated team capabilities or customer experiences. Highlight any innovative projects you've been involved in, particularly those that had a measurable impact.
✨Prepare for Cross-Functional Collaboration
Given the cross-functional nature of this position, be prepared to discuss your experience working with various departments such as marketing, supply chain, and development. Share examples of successful collaborations that resulted in outstanding product or operational plans.
