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For Companies At a Glance
- Tasks: Support client contracts with administration, invoicing, and managing queries.
- Company: Join Dalkia UK, a leader in facilities management and sustainability.
- Benefits: Enjoy 25 days leave, flexible benefits, and private medical insurance after a year.
- Why this job: Gain valuable experience in a supportive environment while making a positive impact.
- Qualifications: Strong admin skills and basic financial support experience are essential.
- Other info: Hybrid role with community volunteering opportunities and a focus on diversity.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Permanent | Full-Time | Monday to Friday, 8am–5pm
Dalkia is offering an exciting opportunity for a Contract Support professional to join our team, supporting a Londons Prestigious Imperial College in South Kensington.
About the Role
You’ll provide essential administrative and coordination support to ensure the smooth delivery of Planned Preventive Maintenance (PPM) and reactive services. This role requires strong organisational skills, attention to detail, and the ability to work collaboratively across teams.
Key Responsibilities
- Coordinate and schedule PPM tasks with internal engineers and subcontractors.
- Upload and manage documentation in Planon and internal systems.
- Track job completions and follow-up works, ensuring compliance with deadlines.
- Assist with reporting, invoice logging, and financial queries.
- Manage access, shared inbox, and helpdesk calls in line with procedures.
- Support team meetings, procurement, and communication with clients.
- Provide cover for team absences and support wider contract operations.
What We’re Looking For
- Experience in a similar FM or contract support/admin role (preferred)
- Strong admin and IT skills, particularly in Excel and Microsoft Office
- A proactive, team-focused, and customer-oriented mindset
What We Offer
- 25 days annual leave + bank holidays (with option to buy 5 more)
- Matched pension
- Life Assurance & Private Medical Insurance (after 12 months)
- Flexible benefits including retail discounts, electric car scheme, wellbeing support
- Recognition & referral bonus programmes
- Volunteering day & Employee Assistance Programme
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you
Contract support employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract support
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding invoicing processes and record management will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the facilities management sector. Engaging with current or former employees of Dalkia can provide insights into the company culture and expectations for the Contract Support role.
✨Tip Number 4
Prepare to discuss your experience with managing queries and working with multiple stakeholders. Highlighting your communication skills and ability to resolve issues will be crucial in the interview process.
We think you need these skills to ace Contract support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract administration and financial support. Use keywords from the job description, such as 'administration', 'invoicing', and 'Microsoft Office skills' to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experience aligns with the role and demonstrate your understanding of the importance of supporting client contracts.
Showcase Your Skills: In your application, emphasise your strong administrative skills and attention to detail. Provide examples of how you've successfully managed queries or worked with multiple stakeholders in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dalkia UK
✨Showcase Your Administrative Skills
Since the role requires strong administrative skills, be prepared to discuss your previous experiences in administration. Highlight specific examples where you successfully managed records, invoicing processes, or supported financial operations.
✨Demonstrate Financial Acumen
The position involves basic financial support, so brush up on your knowledge of invoicing and timesheet management. Be ready to explain how you've handled similar tasks in the past and your understanding of SLAs and KPIs.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, ensure you can confidently discuss your experience with Excel and other relevant applications. Consider preparing a few examples of how you've used these tools to improve efficiency in your previous roles.
✨Prepare for Stakeholder Interaction
This role involves working with multiple stakeholders, so think about your communication strategies. Prepare to share instances where you've effectively managed queries from both internal and external customers, showcasing your problem-solving skills.
