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- Tasks: Lead deployments and support for telecom services, ensuring quality through rigorous testing.
- Company: Join our innovative EE-MOBILE team, focusing on cutting-edge cloud and telecom technologies.
- Benefits: Enjoy flexible working hours, remote options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the telecom industry.
- Qualifications: 7-8 years in Telecom, strong DevOps skills, and experience with testing tools required.
- Other info: On-call support and 24x7 availability are essential for this role.
Job Summary:
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
We are seeking a highly skilled and experienced professional to join our EE-MOBILE team, focusing on EE-OCS (On-Prem) and EE-AOC platforms (Cloud Infra). The role demands a strong background in DevOps, Telecom mediation systems, application support, and cloud technologies (AWS). The candidate will act as the onsite SPOC for critical deployments, escalations, and live environment support, client coordination ensuring seamless integration and stability of telecom services. In addition to application support, the role requires strong testing capabilities including functional, regression, and application testing using tools like JMeter, SoapUI, Postman and Blazemeter. The engineer will play a key role in ensuring the quality and stability of telecom services through rigorous testing and validation processes.He/She should have hands-on experience on Monitoring tools like Dynatrace, ServiceNow (SNOW) and defect management tool like JIRA.
Key Responsibilities:
Lead and manage live/test environment deployments for EE-MOBILE platforms (OCS/AOC).
Implement and maintain CI/CD pipelines using DevOps tools and practices.
Act as L2 Support member; Act as the primary onsite contact for live issues, escalations, and priority requests.
Provide on-call support and respond to critical issues outside regular office hours.
Provide 24×7 support, including out-of-hours and weekend availability for critical operations.
Liaise with client stakeholders and business teams to provide updates and ensure service stability.
Perform root cause analysis (RCA) and prepare post-incident reports (POR) for critical issues.
Monitor and analyze logs and metrics using Elastic Search, Kibana, Grafana, and Dynatrace.
Manage incidents and service requests using ServiceNow.
Manage Defect starting from creation, analysis, support, closure.
Able to replicate the scenarios for proper analysis
Conduct functional and regression testing for new releases and patches.
Support application testing using tools like SoapUI and Jenkins.
Participate in change management processes and ensure compliance with operational standards.7 to
Collaborate with offshore teams to transition recurring tasks and ensure knowledge continuity.
Work on telecom mediation systems, ensuring accurate data processing and integration.
Utilize AWS services for cloud-based deployments, monitoring, and automation.
Required Skills & Experience:
7 to 8+ years of experience in the Telecom domain, preferably in mobile services.
Strong expertise in DevOps tools (AnsibleJenkins, Git, Docker, Kubernetes, etc.).
Proficiency in Unix/Linux scripting, SQL, and Oracle.
Experience with telecom mediation systems, Billing system
Solid understanding of telecom protocols, Mediation & Billing domain
Experience with testing tools like SoapUI , JMeter
Experience with CI/CD deployments using ansible, Jenkins
Familiarity with monitoring tools such as Elastic Search, Kibana, Grafana, and Dynatrace
Knowledge of ITSM tools like ServiceNow.
Understanding of change management processes.
Strong analytical and troubleshooting skills with a proactive mindset.
Excellent communication and client interaction skills.
Willingness to work in a 24×7 environment with on-call support responsibilities.
Hands-on experience with AWS (EC2, S3, Lambda, CloudWatch, etc.)
Education & Certifications:
Bachelor’s degree in Computer Science, Electronics, or equivalent graduation
DevOps or CI/CD related certifications (preferred)
AWS Certification (preferred)
Test Lead employer: Tech Mahindra
Contact Detail:
Tech Mahindra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Lead
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as JMeter, SoapUI, and AWS services. Having hands-on experience or even personal projects showcasing your skills with these tools can set you apart during interviews.
✨Tip Number 2
Network with professionals in the telecom and DevOps fields. Attend industry meetups or online forums where you can connect with current employees at StudySmarter or similar companies. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare for technical interviews by brushing up on your knowledge of telecom protocols and mediation systems. Be ready to discuss real-world scenarios where you've applied your testing and troubleshooting skills, as practical examples can demonstrate your expertise effectively.
✨Tip Number 4
Showcase your ability to work in a 24x7 environment by discussing any previous experiences where you managed critical incidents or provided on-call support. Highlighting your proactive mindset and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Test Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in DevOps, telecom mediation systems, and application support. Emphasise your hands-on experience with tools like JMeter, SoapUI, and AWS, as these are crucial for the Test Lead role.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Test Lead position. Mention specific projects where you've successfully implemented CI/CD pipelines or managed live environment deployments, showcasing your leadership skills.
Highlight Relevant Skills: Clearly list your technical skills that align with the job description, such as proficiency in Unix/Linux scripting, SQL, and experience with monitoring tools like Dynatrace and ServiceNow. This will help your application stand out.
Prepare for Technical Questions: Anticipate technical questions related to telecom protocols, testing methodologies, and cloud technologies during the interview process. Be ready to discuss your problem-solving approach and provide examples from your past experiences.
How to prepare for a job interview at Tech Mahindra
✨Showcase Your Technical Expertise
Make sure to highlight your experience with DevOps tools and cloud technologies during the interview. Be prepared to discuss specific projects where you've implemented CI/CD pipelines or used monitoring tools like Dynatrace and ServiceNow.
✨Demonstrate Testing Knowledge
Since the role requires strong testing capabilities, be ready to talk about your experience with functional, regression, and application testing. Familiarise yourself with tools like JMeter, SoapUI, and Postman, and be prepared to explain how you've used them in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding live issues and escalations. Think of examples where you've successfully managed critical incidents or performed root cause analysis, and be ready to share these experiences.
✨Emphasise Communication Skills
As the role involves liaising with client stakeholders and offshore teams, strong communication skills are essential. Prepare to discuss how you've effectively communicated technical information to non-technical stakeholders in previous positions.
