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- Tasks: Handle inbound calls, assist customers with repairs, and ensure a top-notch experience.
- Company: Join Rydon, a vibrant company focused on facilities management in healthcare and housing.
- Benefits: Enjoy flexible working, 25 days holiday, health perks, and a clear pay structure.
- Why this job: Be part of a supportive team that values growth, communication, and customer service.
- Qualifications: No prior experience needed; just bring your passion for customer service and great communication skills.
- Other info: Opportunities for career progression and regular incentives with exciting prizes await you!
Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We\’re currently looking for a Repairs Administrator to join our team.
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible after training. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.
Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
Job Purpose
As a Repairs Administrator / Customer Service Advisor you\’ll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don\’t need to be an expert in building repair or maintenance, we\’re looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.
What training and career progression is on offer
For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am – 5pm.
After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls – this is the start of your customer service career.
What we can offer you as Customer Service Advisor
A clear pay structure starting with a competitive salary of £26,639 per annum.
You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
25 days holiday
Pension
Life Assurance
Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
Regular department incentives with amazing prizes to be won
Opportunities to progress your career around the business
Experience Required
To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.
If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To be redirected to our dedicated careers page to complete your application
Repairs Administrator employer: Rydon Group
Contact Detail:
Rydon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Familiarise yourself with the basics of customer service in a contact centre environment. Understanding common scenarios and how to handle them can give you an edge during the interview process.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to take ownership and creatively solve problems.
✨Tip Number 3
Research Rydon and its values, especially their commitment to promoting within and workplace flexibility. Being able to align your personal values with the company's can make a strong impression.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in career progression and training opportunities. This shows you're proactive about your development and keen to grow with the company.
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Repairs Administrator. Highlight your customer service skills and ability to communicate effectively, as these are key for this position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise any previous customer service roles or relevant experiences that showcase your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Rydon and how your skills can contribute to their team. Be sure to convey your passion for customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Repairs Administrator role.
How to prepare for a job interview at Rydon Group
✨Show Your Communication Skills
As a Repairs Administrator, you'll be interacting with customers regularly. During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you successfully resolved customer issues or provided excellent service.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be prepared to discuss how you've managed tasks that required precision in the past. You might want to mention any specific instances where your attention to detail made a significant difference in the outcome.
✨Emphasise Your Problem-Solving Skills
The ability to creatively solve problems is key for this position. Think of examples where you've taken ownership of a challenge and found a solution. This will show the interviewers that you're proactive and capable of handling customer queries effectively.
✨Express Your Enthusiasm for Customer Service
Rydon values great customer service, so make sure to convey your passion for helping others. Share why you enjoy working in customer service and how you believe it contributes to a positive experience for customers.
